Surgical Manager

Location: Tewkesbury office
Salary: £25-27K
Status: Full-time, permanent

Purpose of Role:
An exciting new opportunity has arisen for a Healthcare Plan Case Manager to join our team, supporting individuals through tailored, Trust Funded Healthcare Schemes. In this role, you will assess client needs, coordinate personalised interventions, and provide expert guidance to help clients achieve their health and wellbeing goals. Drawing on your professional background and strong communication skills, you will ensure each client receives the right support at the right time for sustainable recovery and long-term health.

Key Responsibilities:

• Establish the current reason for ill health injury and identify any underlying cause or contributory risk factors.
• Be instrumental in the multidisciplinary assessment process by ensuring information is gained sufficient to assess personal and occupational risk factors.
• Effectively communicate to the member the multifactorial issues associated with the current episode of ill health/injury and how they can personally address the risk factors within their control.
• Where appropriate, review both private and NHS options when making onward referrals for consultations, investigations, and treatment.
• Source appropriate treatment providers whilst always adhering to guidelines outlined in the Rules & Benefits.
• Always manage claims within the restraints of the Rules & Benefits.

Person Specification:

Experience

• Experience conducting telephone assessments and feedback using motivational interviewing or similar techniques.

Skills & Knowledge

• Proficient in MS Office packages.
• Strong communication skills both via telephone and email.
• Knowledge of CBT principles and motivational interviewing techniques.
• Problem-solving skills.

Attributes

• Good attention to detail.
• Strong clinical knowledge.

Qualifications and Training

• English and Maths GCSE Grade C or above.

Equal Opportunities Statement
HCML is committed to equality of opportunity for all staff and applications from individuals are encouraged regardless of age, disability, sex, gender reassignment, sexual orientation, pregnancy and maternity, race, religion or belief, and marriage and civil partnerships.

Department
Healthcare Plan

Role
Healthcare Plan Case Manager

Locations
Tewkesbury Office

About Health & Care Management LTD (HCML)
HCML is the UK’s leading provider of rehabilitation, case management, occupational health, and workplace wellbeing services. We help people recovering from serious injury to achieve lasting recovery, guiding them through rehabilitation, community reintegration, return to work, and long-term support. Alongside this, we provide employers and employees with bespoke health and wellbeing solutions that tackle causes, prevent risks, and build a healthier, happier, and more productive workforce. With over 20 years’ experience, ISO-accredited clinical governance, and a certified Great Place to Work® culture, we deliver coordinated, compassionate, and outcome-driven care across insurance, corporate, legal, and private medical insurance markets. We’re also proud to be recognised as a 2025 UK’s Best Workplace for Wellbeing, reflecting our commitment to supporting the growth, development, and wellbeing of our people.