Care & Support Worker

Care & Support Worker - Bank
Location: Edgware
Job Purpose
To provide personalised care and support services to a diverse range of customers. To work flexibly to ensure individual needs are met while maximising independence, choice, dignity, privacy and well-being, in collaboration with the senior care and support workers/team leaders.

Main Accountabilities

• Service Delivery

  • Provide assistance with the personal care and support needs of customers as identified in their care and support plan.
  • Encourage and support customers to establish and maintain positive relationships with their family and friends and engage in activities which help them to achieve their personal goals.
  • Provide support and practical assistance to customers with benefits, budgeting, paying bills and accessing appropriate services.
  • Provide social and emotional support to customers in line with policies & procedures and best practice.
  • Promote self-advocacy and act as the customers’ advocate where appropriate.
  • Be aware of customers’ wellbeing, safety and state of health, reporting any concerns.
  • Provide care and support that is appropriate to the age, gender, disability, race, religion and sexuality of the customer to improve their quality of life and independence.
  • Ensure all necessary records are accurate and up to date.
  • Prompt and assist with the ordering, safe storage and administration of medication as detailed in care & support plans, recording as appropriate.

• Working With People

  • Contribute to and work as part of a team, including providing cover for absent colleagues to improve service effectiveness and deliver a positive customer experience.
  • Participate fully in staff meetings, training and other team activities.
  • Build and maintain effective and productive working relationships with colleagues in the business and a broad range of external stakeholders, to strengthen Metropolitan’s reputation as a leading housing, care and support provider.
  • Achieve high customer satisfaction levels using feedback and customer insight.
  • Deal with enquiries from family members, Social Workers and health professionals.
  • Ensure customers are aware of personal health & safety issues, as identified in their Risk Assessments.

• Managing Self And Personal Skills

  • Perform other duties as may be reasonably required by your line manager.
  • Manage your own continual professional development utilising available learning resources and opportunities and own personal networks.

Agree to conduct yourself in line with the general standards of conduct and behaviour as detailed in Metropolitan’s Code of Conduct which include awareness of risk, health and safety at work, data protection and embracing the cultural diversity of all colleagues and customers.

What’s in it for you?
Our benefits include:

• 28 days annual leave plus 8 bank holidays (pro rata for part time) per year
• 2 volunteering days per year for things like helping out in local communities
• An additional ‘Beliefs day’ once a year to have an extra day off
• Supported family-friendly approach with extended parental leave
• Enhanced pension with matched contributions of up to 9%
• Option to buy or sell up to 5 days annual leave per year
• Life assurance cover 3 x your salary
• Cycle2work scheme
• Hybrid Working - Dependent on job role and department
• Health cash plan scheme for your everyday healthcare needs which you can add your family members to
• Tenancy deposit – interest-free loan to help with rental deposits and season ticket loan
• Access to extensive learning and training opportunities with Wisebox platform
• Colleague virtual social platform with our workplace pages where you can keep up to date with the organisational activity and link in with colleagues
• Career progression across the organisation with our mentoring/coaching programmes, apprenticeships and career planning support
• Employee Assistance Programme - We are committed to the wellbeing of our colleagues and support this as an organisation

About Us
We are committed to developing and implementing or maintaining sustainability initiatives to reduce environmental impact and promote sustainable practices within MTVH.

Our promise
Here at Metropolitan Thames Valley Housing (MTVH), we want to capture the value that difference brings and are committed to promoting equality, diversity and inclusion. We work collaboratively ‘Serving people better every day’ to educate, support and develop all of our diverse employees and the communities that we serve. We are also part of the disability confident employer scheme.

We want every employee and every customer to feel comfortable enough to be their true self and are working tirelessly in the background to create an environment that encourages our employees to challenge non-inclusive behaviours and to be mindful of their own and others' wellbeing.

We provide a platform of Network groups for employees to share views, tell us what we’re doing well and recommend improvements. We want to create a real sense of community and a workforce who feel that their opinions are valued. Our Networks groups are:

• Gender
• Ethnicity
• LGBTQ+
• Disability

Our core values of Dare, Care and Collaborate demonstrate that we are a people-focused business, solving social issues by working together!