Head Spa Therapist

Additional Information
Job Number: 25177737
Job Category: Spa
Location: W Edinburgh, 1 St James Square, Edinburgh, Scotland, United Kingdom, EH1 3AX
Schedule: Full Time
Located Remotely? N
Position Type: Non-Management

W Edinburgh is hiring a Head Spa Therapist to expand the team! We invite you to play an integral part in bringing to life this unique project.
Explore an exciting new career path at W Hotels where your natural talent is celebrated. W Hotel’s work culture is uniquely designed to spark your imagination and curiosity while bringing the W experience to life for guests.

About The Brand
Ignite Curiosity, Expand Worlds. W Hotels are a place to experience life. We’re here to open doors and open minds. With us, there’s always more. We dare to deliver a different kind of luxury. One that revels in bold ideas and indulges in the unexpected. We believe luxury is the freedom to be yourself and explore desires: whatever, whenever.

About The Role
Reporting to the Spa Manager at W Edinburgh, the Head Spa Therapist plays a vital role in ensuring every guest experiences the signature AWAY Spa blend of relaxation and rejuvenation.
You will support the overall spa operation, leading by example, motivating the team, and ensuring that both guests and therapists feel supported and inspired. When the Spa Manager is not present, you’ll confidently oversee the daily running of the spa, maintaining the highest standards of professionalism, service, and brand delivery.

As Head Spa Therapist, your key responsibilities will include:

• Delivering a full range of five-star spa treatments to the highest standard, ensuring every guest leaves feeling revitalised and cared for.
• Supporting the Spa Manager in the daily operation of the spa, including scheduling, opening and closing procedures, and general administration.
• Acting as the senior point of contact and overseeing the spa team in the Manager’s absence to ensure smooth, efficient operations.
• Assisting with training, coaching, and mentoring Spa Therapists to enhance performance, product knowledge, and service consistency.
• Monitoring treatment standards, cleanliness, and presentation across all spa areas.
• Managing stock levels, reporting maintenance issues, and ensuring compliance with health and safety procedures.
• Supporting the achievement of commercial targets through retail sales, service excellence, and repeat business.
• Providing exceptional guest care, handling queries and feedback with confidence and professionalism.
• Staying up to date with the latest wellness trends, techniques, and brand developments to keep the AWAY Spa offering fresh and inspiring.

Our ideal Head Spa Therapist is someone who has:

• Previous experience as a Senior or Head Therapist in a luxury spa or five-star hotel.
• Strong operational understanding and confidence to manage the spa in the absence of the Spa Manager.
• Proven leadership and mentoring skills with a supportive, hands-on approach.
• Excellent organisational and communication skills.
• A genuine passion for hospitality, wellness, and guest experience.
• A proactive mindset and a calm, professional presence under pressure.
• Enthusiasm for learning, developing others, and contributing to a positive team culture.

In return for your hard work, we give you:

• World-class training and leadership development opportunities.
• Unlimited career growth within Marriott International, locally and globally.
• Wellness and mental health support programmes.
• Discounted accommodation, food, and beverage in over 9,000 hotels worldwide.
• Discounts for your friends and family.
• Curated savings in thousands of retail stores and lifestyle partners.

About The Property
W Edinburgh brings bold architecture and a vibrant lifestyle offering to the Scottish capital. Behind a façade featuring a winding steel ribbon – reflecting the city’s festival spirit – this 12-storey structure will be the centrepiece of St James Quarter, incorporating retail, leisure and entertainment facilities along with residential apartments.
This W hotel redefines the city’s hospitality landscape. Accordingly, it’ll fuse the brand’s signature amenities with modern design and W Happenings, highlighting what’s new in design, fashion, music and culture.
The new W hotel accommodates guests across 244 stylish guestrooms, including 45 suites. While staying here, guests will benefit from the brand’s signature Whatever / Whenever service philosophy.
A real highlight of this property will be its rooftop bar and outdoor terrace, pairing exciting cocktails and cuisine with 360-degree views over the historic city. Among the other noteworthy amenities planned are the W Lounge, a restaurant collaboration with SUSHISAMBA, a FIT workout facility and an AWAY spa, with special functions hosted in 2,450 sq ft of modern event space.
If this sounds like the perfect place for you, apply to be part of our Spa team today!
At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law. W Hotels’ mission is to Ignite Curiosity, Expand Worlds. We are a place to experience life. We’re here to open doors and open minds. We are constantly inspired by new faces and new experiences. A tuned-in, up-for-anything spirit is at our core and has made us renowned for reinventing the norms of luxury around the globe. Whatever/Whenever is our culture and service philosophy that brings our guests’ passions to life. If you are original, innovative, and always looking towards the future of what’s possible, welcome to W Hotels. In joining W Hotels, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.