Care Coordinator - Home Care

Care Coordinator – Home Care
Location: Aberdeen (Office-based with flexible working where appropriate)
Employment Type: Full-time | Permanent
Reports To: Home Care Team Leader / Registered Manager

Position Overview
As an experienced Care Coordinator, you play a key operational role in ensuring the effective planning and delivery of home care services across our client base in Scotland. Working within a healthcare recruitment agency, you are responsible for coordinating carers, managing schedules, liaising with service users and families, and supporting compliance. Already embedded in the role, you are relied upon to maintain continuity, respond to change quickly, and uphold high standards of care delivery.

Key Responsibilities
Care Coordination & Scheduling

• Coordinate and maintain weekly and daily rotas, ensuring appropriate care worker cover for all service users.
• Respond quickly to changes in care needs or staff availability, maintaining service continuity.
• Work closely with recruitment consultants to identify and deploy new or temporary staff as required.
• Liaise with carers and service users to confirm visits and handle day-to-day queries or concerns.

Service User Support

• Build strong relationships with service users and families, ensuring care packages remain person-centred.
• Record and communicate any changes in service user needs to appropriate teams and update care plans accordingly.
• Participate in care reviews and quality assurance checks to ensure client satisfaction.

Compliance & Administration

• Ensure accurate records are maintained in line with Care Inspectorate standards and company policies.
• Support in staff onboarding including compliance checks, referencing, and induction scheduling.
• Maintain up-to-date records of staff availability, training, certifications, and DBS/PVG checks.

Operational Support

• Collaborate with the Home Care Team Leader, recruitment staff, and payroll teams to ensure smooth service delivery.
• Assist in preparing for internal audits and external inspections.
• Support emergency out-of-hours coverage where needed (on-call rotation may apply).

Key Skills & Attributes

• Strong organisational and time management skills with the ability to multitask and prioritise.
• Proficiency with care scheduling systems and Microsoft Office tools.
• Effective communication skills – both verbal and written.
• Excellent attention to detail and the ability to remain calm under pressure.
• A working knowledge of care sector standards and the Scottish regulatory landscape (e.g. SSSC, Care Inspectorate).

What You Bring

• A proactive, solution-focused mindset with a commitment to high-quality care.
• The ability to work collaboratively within a fast-paced, multi-disciplinary environment.
• A strong sense of responsibility and professional integrity.

Benefits & Opportunities

• Competitive salary and holiday allowance
• Opportunity to grow within a leading healthcare recruitment agency
• Supportive management and professional development
• Positive, team-oriented work environment