SP231811 - Outpatient Clinic Receptionist

An exciting opportunity has arisen to join the Outpatient Administration team for NHS Grampian within Aberdeen Royal Infirmary.

We have 1 x Band 2 Outpatient Receptionist post available as follows:

• 37 Hours
• Monday to Thursday: 08:30 to 17:00
• Friday: 08:30 to 16:30
  (This is subject to change) To be confirmed when successful candidate is appointed.

We are looking to recruit a motivated and enthusiastic individual to provide administrative support to the Outpatients Department.

The role will involve:

• Dealing with telephone enquiries from patients
• Processing GP referrals
• Preparing clinic lists and paperwork for upcoming clinics
• Assisting clinic coordinators with booking appointments from outpatient waiting lists
• Any other general administrative duties

Applicants must be able to demonstrate:

• Good customer service skills
• Polite telephone manner
• Ability to work as part of a team
• Ability to work well under pressure during times of staff shortages
• A flexible approach to the needs of the department

Applicants must have the ability to deal with service users and colleagues in a confident, caring and empathetic manner both over the phone and in person. You should be well organised and methodical with excellent communication, interpersonal and IT skills to cope with the demands of a busy clinic reception.

Interviews will be held on 26th November 2025.

Please note that we are unable to offer sponsorship for this post.

Please ensure that you read the job description and personal specification and tell us in the supporting statement how your past experience relates to this role and why you think you should be considered.

Additional Information For Candidates: As a disability confident employer, we are committed to ensuring our recruitment processes are inclusive and accessible to all. If you need us to make any adjustments during the recruitment process, please let us know by contacting our recruitment team at the earliest opportunity.

Shortlisted candidates will be invited to attend the interview in person. Alternative arrangements or adjustments will be considered in the event there are circumstances that may prevent candidates attending in person to ensure it is inclusive and accessible to all.

Please ensure that the address you provide on your application form is your current place of residence for your present workplace, and that your identification confirms this address.

Please note - If this post operates within Aberdeen City Low Emission Zone, you will be responsible for all costs associated with entering.

NHS Grampian forms one of the fourteen regional health boards of NHS Scotland and is responsible for providing health and social care services to a population of over 500,000 people living in Aberdeen, Aberdeenshire and Moray.

As a board, we strive to ensure the environment is conducive to nurturing a positive culture, supported and delivered through our NHS and Social Care values.