Enhanced Care Health Care Support Worker

Role: Enhanced Care Health Care Support Worker
The role of the Enhanced Care Health Care Support Worker is to support recovery and provide care to those people who have enhanced care needs across the organisation, ensuring that the care experienced is positive and that the person’s safety is maintained.
To deliver enhanced care across wards and departments to patients who have been assessed as needing additional support due to:

• Dementia
• Delirium
• Mental health conditions
• Challenging behaviour
• Physical health conditions that compromise the safety of the patient and/or others.
  Enhanced care is an integral part of a therapeutic plan and ensures safe and sensitive monitoring of a patient's physical and psychological wellbeing while building therapeutic relationships. Enhanced care could involve supporting a group of patients or providing one-to-one support.
  The post holder is expected to treat everyone (patients, their relatives, visitors, colleagues, etc.) with respect, dignity, courtesy, and in accordance with the Trust’s values.
  Demonstrate an understanding of the care and treatment programmes for people with enhanced care needs, enabling instruction, advice, and guidance for patients, families, and carers. Make appropriate adjustments independently (within own competence and skill set) and communicate any changes to patients and registered health care professionals.
  Develop and maintain meaningful therapeutic relationships with individuals. Adopt a polite, positive, and empathetic approach, communicating effectively and informatively. Assess situations, identify and resolve potential problems within own competence and skill set. Assist in dealing with verbal/physical aggression using de-escalation techniques.
  Provide one-to-one support and/or supervision for individuals or groups under the supervision/direction of registered health care professionals, within a delegated framework for agreed tasks. Organise a range of activities, facilitating meaningful activities for individuals and liaising with the multi-disciplinary team to coordinate patient-specific activities and daily plans in line with risk assessments. Exercise a degree of independence, initiative, and judgment, considering different approaches when delivering tasks.
  Maidstone and Tunbridge Wells NHS Trust ranks among the top 10 NHS Trusts nationwide and was named the second-best Trust to work for in the South East in the 2023 and 2024 NHS Staff Survey.
  We are a large acute hospital trust in south-east England, providing general hospital services and specialist care to around 600,000 residents in West Kent and East Sussex. With a dedicated and diverse team of over 8,000 staff, we are proud to offer specialised cancer services to over two million people through the Kent Oncology Centre.
  Fordcombe Hospital, near Tunbridge Wells, became part of the Trust in October 2024. Specialising in planned care, it offers:
• Two operating theatres
• 28 inpatient and day-care beds
• Diagnostic services (X-ray, MRI, CT, and endoscopy)
• Consultation/treatment rooms
  Looking for flexible working?
  We are a flexible working-friendly organisation. Whether it’s adjusting your hours or exploring other flexible arrangements, we want to work with you to find the best solution for you, our patients, and the Trust. Talk to us about how we can accommodate your working needs.
  Joining Us Includes a Comprehensive Benefits Package
• At least 27 days of annual leave plus public/bank holidays (pro-rata for part-time staff).
• Membership in the NHS Pension Scheme, with a 20.6% employer contribution and life assurance benefits.
• Blue Light card eligibility.
• Additional benefits can be found in the benefits documents.