NHS 111 Call Handler Nights

NHS 111 Call Handler Part Time Nights
Looking for more than just another job?
Join a fast-paced, dynamic, and ever-evolving service where every day brings a new challenge and a chance to make a real difference.
Ask yourself:

• Can you support someone experiencing a mental health crisis?
• Could you reassure a parent whose child has had a minor head injury?
• Are you able to assist someone with a sore throat or toothache?
• Could you respond calmly and effectively to someone having a stroke or heart attack?
  At NHS 111, you’ll handle a wide variety of calls — no two days are ever the same. This role requires emotional resilience and the ability to manage the pressures that come with supporting people in often stressful or distressing situations. Please think carefully about the demands of this role before applying.
  Important information:
• This is an office-based position at our Milton Keynes location — remote or home working is not available.
• This role is not eligible for visa sponsorship.
• We’re currently welcoming new team members for our upcoming training courses in February and March 2026.
  Why work for SCAS?
• We offer a competitive hourly rate of £12.75 per hour. Candidates will also receive the following unsocial allowances:
  • All day Saturday (midnight to midnight) as well as any weekday after 8pm and before 6am – Time plus 35% (Currently £17.26 per hour)
  • All day Sunday and public holidays (midnight to midnight) – Time plus 69% (Currently £21.61 per hour)
    Benefits we offer:
• Full training and a range of courses which you can book locally.
• Holiday entitlement of 27 days, rising to 29 days after 5 years’ service and 33 days after 10 years’ service, plus an additional 8 days bank holiday (pro rata for part time).
• Automatic enrolment into the NHS Pension Scheme.
• Access to continual professional development within SCAS and the wider NHS.
• Occupational Health support and direct access to our Employee Assistance Programme as well as our own Health and Wellbeing Team.
• NHS Discounts in over 200 + stores saving money on holidays, days out, car insurance, restaurants, clothing and much more.
• Ability to join our staff networking groups (as a member, ally or just for interest).
• Free car parking.
• Employee assistance programme.
• Annual Salary advertised is based on full time working hours.
  The Recruitment Process
  The recruitment process consists of 3 stages. Candidates successful at each stage will progress to the next stage.
• Application – online application form, answering questions explaining clearly how you meet the essential and desirable criteria for the role. Use the additional information section to provide information on all relevant experience.
• Assessment session – an online assessment session gauging your listening and understanding skills, critical thinking skills and problem-solving skills. You will need to have access to a webcam and a laptop or PC to do the assessments (you will need to use a keyboard).
• Interview – an online interview with a 111 Health Advisor Call Handler from the ambulance service, discussing your skills, experience and providing an opportunity for you to find out more about the role.
  Qualifications and Training
  Essential:
• Good all-round education (i.e. 2 GCSEs at equivalent of grade 4 or above including English), or equivalent demonstrable experience in a similar role.
• For safeguarding reasons this role is only open to people aged over 18 years of age.
  Desirable:
• NHS Pathways Trained.
• NVQ 2/3 Customer Services or equivalent demonstrable experience.
  Knowledge and Experience
  Essential:
• Experience in a customer/patient services environment, dealing with the members of the general public.
• Experience of using a computerised system.
• Experience of using a telephone as a regular means of communication in a work environment.
  Desirable:
• Experience in a call centre environment.
• Geographical knowledge of the operational area.
• Experience of working rotating shifts.
• Previous experience of working in the voluntary or health sector.
• Previous experience of patient care.
• Knowledge of first aid and/or anatomy.
  Disability support
  If you have any queries relating to disability and the role or recruitment process, please reach out for assistance.
  We actively welcome job applications from candidates who have a disability or who are members of the BAME, LGBTQ+ and Armed Forces community (including: Reservists, Veterans, Spouses and Cadets). Here at SCAS we are proud to have a workforce that reflects the diverse community we serve. Applicants who have a disability or are members of the armed forces community who meet the minimum shortlisting criteria for their post of interest will be invited for an interview and/or assessment (where applicable).
  Please be assured that any requests for reasonable adjustments will not negatively affect your application.
  As well as standard NHS benefits like generous holiday entitlement and an excellent pension scheme, we offer lots of extras for our staff.