Wellbeing Practitioner

Job Title: Wellbeing Practitioner
The role of the Wellbeing Practitioner aims to deliver creative, flexible, and dynamic psychosocial care and support for our patients and carers. Offering group, 1-2-1, and virtual wellbeing interventions focusing on enabling quality of life, physical and psychological wellbeing, and developing resilience. You will be empowering patients to pursue their own wellbeing goals, guiding them on a pathway through our social, supportive, therapeutic, creative, and educational programmes. In addition, you will encourage peer support networks and signpost to external community-based support groups.

Clinical and Professional Responsibilities:

• Undertake person-centred holistic assessment in consultation with patients, carers, and families, identifying symptoms and needs, and prescribing appropriate services to enable and empower individuals, enhancing psychological, social, and spiritual wellbeing.
• Engage with and contribute positively to Wellbeing Programmes; facilitating and delivering evidence-based group interventions, one-to-one interventions, and activities to improve health and wellbeing.
• Evaluate feedback to inform ongoing development and design of the services.
• Be fully conversant with Pilgrims Therapy Wellbeing Programmes and committed to the ongoing evaluation, development, and delivery of wellbeing services across the organisation.

Promotion and Engagement:

• Promote the benefits of Wellbeing Programmes to all hospice patients and their families, encouraging referrals from the Multidisciplinary Team and external health and social care colleagues.
• Engage with patients on the inpatient unit and support with patient-centred wellbeing interventions.
• Be engaged with the discharge process of patients on the inpatient unit, discussing Therapy Centre wellbeing interventions and offering referrals to appropriate groups and programmes.
• Apply a range of interpersonal skills in response to the different needs of individuals, using active listening skills and adapting communication to build rapport with patients, family members, volunteers, and professional colleagues.

Virtual Engagement and Community Collaboration:

• Engage with patients and carers via virtual technology and supportive telephone calls.
• Facilitate support groups and educational sessions in person and via virtual technology, including contributing to pre-recorded virtual programmes and sessions.
• Support the team in building and maintaining appropriate external partnerships and liaise with local community support services and groups.
• Engage with and contribute positively to Multidisciplinary Team meetings and decision-making, sharing appropriate information to benefit patient outcomes, ensuring individual goals are achieved, and alerting the Multidisciplinary Team of any concerns or crises arising with a patient or family member.

Psychological Support and Care:

• Recognise and report any changes in psychological, social, and spiritual needs of patients, providing appropriate levels of psychological support within your competency, and referring to the Multidisciplinary Team where required.
• Work within internal pathways to identify individual needs and refer to professional team members or services, making appropriate recommendations for patient care and liaising with community teams as required.
• Contribute positively to providing an effective learning environment for all students on placement at Pilgrims and for new multidisciplinary team staff during their induction period, supporting the ongoing development of all members of the wellbeing team.
• Provide assistance with aspects of personal care and the physical comfort of patients, e.g., toileting and personal hygiene, while respecting patients' dignity, values, and privacy and adhering to infection prevention and control policies.

Clinical Skills and Safety:

• Demonstrate an understanding of clinical skills when undertaking the assessments of patients and be able to carry out basic observations such as blood pressure, pulse, saturation, and temperature if required.
• Promote support and contribute to a high standard of care, including awareness and understanding of safeguarding.
• Employ a range of skills, techniques, and resources to enable and empower patients with communication difficulties.
• Create a safe environment for patients and staff, undertaking risk assessments and completing incident reports where necessary.

Administrative Responsibilities:

• Take decisive and remedial action when faced with a complex or demanding situation to ensure the safety of patients, families, or volunteers, and communicate these actions with appropriate team members and external professionals.
• Keep clear and accurate patient records in accordance with Pilgrims clinical record-keeping guidance.
• Support the service by undertaking administrative duties where required.
• Maintain continued personal development, participating in education and mandatory training, and working effectively to meet personal development plan objectives and knowledge and skills as set out within the competence framework.

Flexibility and Collaboration:

• Be prepared to work across all three hospice sites as required to maintain continued delivery of service.
• Support and work with the Education team with events and local community knowledge, developing resources to benefit all patients, carers, and family members.
• Support and work with the Fundraising and Marketing team with events and promotional campaigns.
• Pilgrims is fully committed to equality in employment and service delivery, and all those working for Pilgrims Hospices are expected to actively promote equality and diversity in all aspects of their work.