Client Care Advisor

Job Title: Client Care Advisor
Location: Cathcart & Winn Veterinary Hospital
Job Type: Permanent, part-time
Salary: £25,646.40 pro-rata to £19,234.80 per annum
Hours: 30 hours per week, Monday - Thursday: 08:00am - 7pm, Friday: 08:00am - 6:30pm
Saturday: 08:30am - 4pm (working 1 in 4)
(Rota to be flexible within these working times).

An exciting opportunity has opened for a Client Care Advisor to join our friendly team at Cathcart & Winn.
If you are someone who thrives in a dynamic and forward-thinking environment and has a deep passion for providing care to animals, then this position could be the ideal fit for you.

Duties will involve:

• Manage and deal with appointment bookings in a professional and efficient manner
• Answer and make calls to veterinary practices, insurance companies, and clients with a high level of customer service
• Support the whole team with a range of administrative duties including but not limited to pet health plans, insurance, scanning, and debt management
• Have a high level of attention to detail to ensure paperwork is completed and correct to support the team and wider business
• Able to work well in a fast-paced environment while maintaining a high level of customer service and completing all tasks to a high standard
• Show awareness of financial control within the practice and follow up with clients for outstanding payments
• Be happy to discuss financial issues with clients if needed
• Daily management of the practice diary to ensure all patients are booked in efficiently and any gaps can be proactively filled
• Maintain the highest professional and ethical standards
• Deal with any client complaints
• Ensure communication is to a high standard between other practices, clients, and colleagues
• Liaise with other practices and referral centres
• Ensure that a high standard of client care is maintained at all times within the team
• Work closely with clinicians, the nursing teams, and management to maximise the efficiency of the practice.

What We Offer:

• 5 weeks holiday plus bank holidays and Birthday Leave
• Career progression opportunities
• Staff discount schemes
• Life Assurance
• Enhanced sickness pay
• Enhanced equal family leave
• E-car salary sacrifice scheme
• Employer contribution pension scheme
• Wellness program including:
  • Employee assistance program
  • Eyecare voucher scheme
  • Free annual Flu jab
  • Cycle to work scheme
  • Recruitment referral reward scheme

About Us
Cathcart and Winn is part of Linnaeus and Mars Veterinary Health, the largest family-owned veterinary company in the world. Being privately owned, we can truly be driven by our purpose, to create a better world, and think long-term as opposed to being focused solely on short-term profits.
At Linnaeus, A BETTER WORLD FOR PETS starts with a better world for our people. Our Associates are over 6000 strong and empowered to speak up, step up and deliver quality services. You’ll have access to a huge network of specialists, worldwide development opportunities, and an easily accessible comprehensive wellbeing package that prioritises your physical and mental health, allowing you to focus on what you do best – care for pets.
We are committed to fostering a culture that is inclusive and diverse; we care about you and want you to be authentic, with everything you need to perform at your best. We are all individuals, but two important things bring us together: a commitment to excellence and our passion to achieve our purpose.
All applications with the relevant skills and qualifications will be carefully considered.