Surgical Manager

It takes a truly special person, with the right personality and a passion for making a real difference, to work for Right at Home Maidenhead.

Right at Home Maidenhead provides premium quality homecare to adults with physical and learning disabilities and the elderly. We have built up a first-class reputation worldwide and are recognized as one of the top industry leaders in the UK.

A new and exciting opportunity has become available to join our fantastic team as our Deputy Care Manager & Community Engagement Coordinator. We are looking for a highly experienced and enthusiastic professional who is keen to take on a stimulating role that will support us in shaping the future of our award-winning business.

We offer:

• Competitive salary – Up to £30k
• Performance-based bonus scheme
• 20 Days Holiday + Bank Holidays (28 in total)
• Pension scheme
• Clear career progression pathway
• Supportive, friendly and professional team
• Blue Light Card

Main Duties and Responsibilities:

This dual-role will see you balancing operational care leadership with active community engagement. Your responsibilities will include:

Deputy Care Manager Duties

• Support the Registered Manager in day-to-day operations and quality assurance
• Help ensure compliance with CQC regulations and support inspections
• Supervise, mentor, and train Care Assistants to maintain our high standards
• Assist in scheduling and cover care calls when needed, including on-call duties (every other weekend)
• Participate in the recruitment, induction, and retention of care staff
• Evaluate and allocate workload for the care team efficiently
• Promote adherence to policies, procedures, and best practices

Community Engagement Coordinator Duties

• Plan and attend local events, talks, and outreach opportunities
• Build relationships with community groups, venues, charities, and local services
• Organise client and staff events (e.g., coffee mornings, Christmas gatherings)
• Raise awareness of Right at Home’s services through local engagement
• Collaborate with the Care Manager and Business Owner on marketing initiatives
• Track community engagement and report insights

Qualifications and Experience

• Knowledge of using Adobe software including InDesign, Illustrator and/or Photoshop - Desirable
• Experience using CRM platforms and editing/updating websites – Essential
• Use of Google products including Analytics, Google Ads, Data Studio Report and Tag Manager – Desirable
• Marketing related qualification (e.g., CIM Diploma)

Skills and Attributes:

• Has the desire to make a real difference and greatly improve an already well-established business
• Excellent customer service, communication and interpersonal skills
• Good computer skills including proficient use of MS Office, the ability to produce reports and good computer systems knowledge
• Self-motivated and flexible
• Extremely well organized, excellent planning and prioritizing ability with high attention to detail
• Ability to establish and maintain effective professional working relationships
• Strong administration skills and ability to manage multiple workloads

What we’re looking for:

• Level 3 (or working towards) in Health & Social Care
• Experience supervising or leading a team in the care sector
• Understanding of CQC’s ‘Good’ and ‘Outstanding’ standards
• Strong organizational, time-management and communication skills
• Confident working independently and within a team
• Comfortable using IT and administrative tools
• Creativity and enthusiasm for building community connections
• Experience in outreach, events or customer-facing roles is a plus
• Full UK or EU/EEA driving licence and access to your own vehicle

If you have experience as a Social Media Assistant/Executive, Marketing Apprentice, Marketing Assistant, Marketing Executive or Marketing Officer we would love to hear from you. This could be your new career, with the full support and training. Anything is possible if you put your head and heart into it.

Right at Home is an equal opportunities employer and we are determined to ensure that no job applicant receives less favourable treatment on the grounds of personal or protected characteristics.