Healthcare Support Worker

Job Summary
HEALTHCARE SUPPORT WORKER
Band 2
Permanent - 37.5 hours per week
Working pattern: 24 hours shift working on a rotational basis.
Following latest Home Office guidelines and legislations, it is not possible to offer visa sponsorship to Band 2 or Band 3 roles. If it is identified that you require sponsorship to undertake this role, your application may be withdrawn.
Midlands Partnership Foundation Trust provides a comprehensive range of mental health services to the population of Staffordshire and Shropshire.
Ellesmere House is an all-male 12-bedded low secure Learning Disabilities/Neurodiverse/MI service. The aim of the service is to provide assessment and a rehabilitation framework to allow for community or less restrictive placements.
Applications are invited for the above post from motivated individuals who are committed to working in a caring role, able to state clearly what they have to offer and how they would cope and respond to the needs of this challenging and demanding client group. In return, we can offer you excellent education and training opportunities.
We are an equal opportunities employer and welcome applications from all sections of the community.
Main duties of the job
Ellesmere House has access to multiple facilities, and a diverse staff complement including nursing, psychology, occupational therapy, activity coordinator, speech and language therapy, and a dedicated responsible clinician.

• To provide support, and spend therapeutic time with an allocated group of service users with mental health needs within a secure setting.
• To promote service user's recovery through the delivery of high-quality, outcome-measured care and evidence-based interventions.
• To assist Registered Professionals in the implementation and evaluation of individualised care plans.

About Us
Come and work with us at our award-winning NHS Trust, leading the way for trying new and better ways of working to help improve life for our local communities.
We have around 9,000 staff who provide physical and mental healthcare, support for people with learning disabilities, and adult social care across Staffordshire, Stoke-on-Trent, Shropshire, and Telford & Wrekin. We also run regional and national services, including help for new parents (perinatal care), eating disorders, forensic services, sexual health, and support for people in prison with mental health, drug, or alcohol problems.
We offer great career development for both clinical and non-clinical roles, with ongoing training and support to help you learn and grow.
We are 'United in our Uniqueness' and committed to creating a workplace where everyone feels welcome and can be themselves, no matter their background or identity. We want our staff to feel supported and valued, and we aim to build a team that reflects the communities we serve. Together, we can make sure every voice is heard, and every difference is respected.
Please note, we may be required to close this vacancy early if we receive a high volume of applications.
Please be aware that the use of artificial intelligence (AI) in completing application forms will be monitored to ensure fairness and transparency. If you have used AI you must state this in your application.

Details

• Date posted: 06 November 2025
• Pay scheme: Agenda for change
• Band: Band 2
• Salary: £24,465 a year per annum
• Contract: Permanent
• Working pattern: Full-time
• Reference number: 301-LBG-25-7577244
• Job locations: Ellesmere House, St Georges Hospital, Stafford, ST16 3AG

Job Description
Job responsibilities
KEY DUTIES AND RESPONSIBILITIES:

• Communicate with service users and carers, all members of the multi-disciplinary team and staff in external agencies using a variety of methods including information technology.
• Regularly report and effectively communicate service users' health status and care aims in care records and verbal reports to Registered Professional Staff members and other members of the multi-disciplinary team.
• Relate appropriately with service users, carers, colleagues and others at all times maintaining professional boundaries.
• At all times ensure that own actions support the equality, diversity, rights and responsibilities of individuals.
• Identify, minimise and report risks of danger, harm and abuse to senior colleagues.
• Maintain a safe and secure environment at all times for the protection of self and others.
• At all times minimise risks to self by undertaking safe working practices.
• At all times work within agreed and established Trust policy and operational procedures.
• Work with other Trust services to promote seamless service user-focused care, admission, transfer, and discharge on identified care pathways.
• Undertake delivery of planned therapeutic activities/interventions with an identified group of service users as an element of the care programme approach.
• Work in partnership with service users to assist them in identifying activities that are meaningful to them and that support agreed health outcomes.
• Regularly support service users to access a range of activities and services to maintain their independence and promote their recovery.
• Regularly support Registered Professionals and service users during activities to promote their physical and mental wellbeing.
• Assist service users in meeting their personal care needs.
• Provide information, support and guidance to carers, friends and relatives of service users.
• At all times take responsibility for own personal and professional development and support the development of colleagues, students, trainees and volunteers.
• Regularly access and make use of supervision.
• Regularly participate in activities focused on the delivery of a high-quality customer-focused service.
• Undertake activities to, and make suggestions about how to improve services.
• Take active responsibility on the subject of supervision and mandatory training.

Person Specification
Essential Qualifications

• Level 2 Diploma in Health and Social Care OR
• NVQ 2 in Health and Social Care with demonstrable evidence of numeracy and literacy skills (equivalent GCSEs or Functional Skills) OR
• Demonstrable knowledge and experience as outlined below

Essential Experience

• Experience of working as part of a team and delivering a customer-focused service

Essential Skills, Knowledge & Abilities

• Knowledge and awareness of issues relating to mental health, learning disabilities, access to services, and related health promotion. Issues of inclusion
• Skills in literacy, written, verbal and an ability to effectively use electronic information and computer technology
• Skills in managing situations of high expressed emotions, and an ability to manage one's own emotional state
• Ability to work independently, being self-motivated and to be able to prioritise and effectively manage a range of competing needs and pressures

Personal Attributes
Essential

• Ability to liaise with representatives from other organisations and to communicate a positive image of self and of the service/organisation
• Imagination, determination and receptive to working with and under supervision
• Willing to accommodate flexible working, and motivated to be solution-focused with regard to meeting the competing needs and demands of the service
• Demonstrates empathy, compassion and patience
• Demonstrates a keenness to make a positive contribution to improving the quality of life for people with mental health problems
• Demonstrates an ability to act calmly in emergencies and to respond in a professional manner in occasionally stressful and challenging situations

Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details
Employer name: Midlands Partnership NHS Foundation Trust
Address: Ellesmere House, St Georges Hospital, Stafford, ST16 3AG