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Head Therapist

Oswestry

Full-Time

Immediately

Job Description

We are recruiting a qualified Head Therapist to join our fabulous spa team. The Spa is partnered with TEMPLESPA and we have four treatment rooms offering a variety of luxurious treatments.

Job summary:

  • To actively participate in assisting the Spa Manager in planning, organising, and supervising all operations and administration of the department, whilst performing all essential treatments and dealing with sales enquiries.
  • To assist with the day-to-day running of spa operations.
  • To be able to lead and motivate the team and assist with training.
  • The Head Therapist will proactively drive improvements in processes, procedures, and therapy to increase consistency of service delivered.
  • The Head Therapist must be an inspirational team player who leads from the front with high customer presence.
  • Having excellent communication skills and taking pride in the presentation of the Spa and its team.
  • Carry out daily spa treatments to a high standard.
  • You will lead our team of therapists while also serving as a key deputy, stepping in to manage the entire spa facility and team in the Spa Manager's absence.

Duties and responsibilities:

  • Ensure that a high standard of service is maintained throughout the Spa area.
  • Be responsible for ensuring the cleanliness and hygiene of all treatment rooms in accordance with health and safety legislation.
  • To monitor and order stock in the manager’s absence.
  • Help in the planning of future promotions, motivating the team in retail sales, and raising the spirit of the team.
  • To keep the Spa Manager aware of any problems within the team, enabling issues to be dealt with swiftly and efficiently.
  • To help delegate jobs when quiet.
  • To aid when needed with rota and work schedules.
  • To undergo training to further your ability within the job when required.
  • To oversee therapist behaviour, punctuality, and performance.
  • Ensure any guest comments/complaints are dealt with efficiently and effectively, and remedial action is taken as required.
  • Be responsible for pool/plant maintenance & cleanliness in the manager's absence (complete training will be given).

What we are looking for:

  • Previous experience in a similar role is desirable but not essential.
  • The ability to lead and motivate a team.
  • Hold a recognised beauty or spa qualification, minimum NVQ 3 or equivalent.
  • Smart personal presentation.
  • Good interpersonal skills with a polite, friendly, and approachable manner.
  • Passionate about delivering the highest standards of treatments & customer care.

Schedule:

  • Monday – Sunday, 5 days on a rota basis.

Application question(s):

  • Are you able to work a mix of shifts, including weekdays & weekends?
  • What are your salary expectations?

What we offer:

  • A Competitive Salary.
  • Training & Development Opportunities.
  • Company Pension Scheme.
  • Company Uniform.
  • Free on-site parking.
  • Company discount.

Job Type: Full-time

Pay: From £12.21 per hour

Benefits:

  • Employee discount.
  • On-site parking.

Work Location: In person.

Job Requirements

Work permit in United Kingdom: Required

English language skill: Intermediate (B1)

Driver's license: Not required

Suitable Qualifications

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