Care Home Administrator

The Purpose of the Role: Care Home Administrator
In this role, you will be responsible for ensuring the smooth business operations by performing related administrative duties while supporting the Management Team with their everyday needs processes. You will also ensure that visitors have a positive experience within the home. This role is 37.5 hours per week, working Monday - Friday, 8.00am - 4.00pm. We are part of a family-run business within the Wood Care Group, and our employees are important to us.

Responsibilities

• Telephone duties
• General office housekeeping
• Answering incoming calls in a support function
• Supporting with incoming calls for prospective new residents
• Keeping up to date residents’ funds including audits
• Supporting the accounts department
• Supporting the Management with ad hoc tasks
• Maintaining staff personnel files & prospective new staff information
• Ensuring up to date right to work, DBS checks, and nurse pin checks are completed
• Ensuring compliance within the home
• Maintaining confidentiality and ensuring security of all information
• Ensuring good communication with management, staff, residents, and relatives
• KPI reporting
• Welcoming new starters to the company
• Attending required meetings
• Ensuring all training is completed to Wood Care Group Standard
• Performing general day-to-day tasks to assist with the running of the home
• Liaising with Head Office Accounts Team regarding fees, admissions, and occupancy
• Reporting any broken equipment through the portal or appropriate channels
• Ensuring staff files are uploaded, stored, and managed correctly for your team
• Assisting management with rota adjustments, clocking in issues, and lateness reporting
• Assisting HR with employee information around sickness dates, new starter information, documentation, and any other required information
• Performing any other ad hoc tasks that may arise
• Ensuring safeguarding within the home is everyone’s responsibility, with up-to-date training and awareness of policy and reporting procedures

“Become a key worker and make a difference”
About You
Above all, we’re looking for kind and caring people who want a job where they can really make a difference to people’s lives. You’ll also need:

• Good communication skills to liaise with residents, families, and the management team
• Previous experience working in a Care Home environment is desirable but not essential
• A committed and organised approach

Other Duties

• Attend staff meetings
• Maintain personal and professional development to meet the changing needs and demands of the home, and participate in appropriate training while encouraging and supporting staff in their development and training
• Ensure understanding of safeguarding responsibilities, developing knowledge and skills to reduce the risk of abuse or neglect to adults who need care and support
• Comply with fire procedures and health and safety legislation to work in a safe environment
• Complete all training as determined by the home

Your Benefits
In return for your hard work, dedication, and commitment, Wood Care Group provides:

• Competitive pay rates
• Exceptional training and career development
• Proud to Care - Our in-house employee recognition scheme
• Uniform provided
• Free onsite car parking and close to local transport links
• First-rate working environment
• Additional shifts available
• Discount club membership across various categories such as holidays, cars, days out, fashion, gifts, insurance, phones, and more
• Employee of the month recognition
• Long service awards
• Refer a friend scheme - up to £100 per referral
• Overtime rates
• Access to Wage Stream - cash out up to 50% of your earned wages each week
• Overtime raffle - chance to win £100 per month
• Wellbeing support
• Employee Assistance Program
• My Healthy Advantage App - comprehensive library of resources to support you in life
• Opportunity to participate in exciting trips and activities with our residents

“Wood Care Group’s main priority is the welfare and wellbeing of its residents and staff. We also understand the vital importance of having the best staff in place to support this vision. As a company, we have great communication and are always looking for ways to improve our employees' work-life balance.” - Michelle, HR Manager