Surgical Manager

Job Title
Clinical Manager – Private Healthcare Services
Location: Lytham St. Annes
Fylde Private Medical - Lytham St Annes
Role Purpose
To lead, manage and optimise the clinical operations of the facility, ensuring delivery of high-quality patient care in a private healthcare environment while driving operational efficiency, regulatory compliance and business performance. A key leadership role: you’ll set the tone for clinical excellence, staff performance, and customer (patient) experience.
Key Responsibilities

• Lead the day-to-day clinical operations of the facility/department: staffing, scheduling, workflow, patient throughput, liaising with multidisciplinary teams.
• Oversee recruitment, onboarding, performance management, training and development of clinical staff (nurses, allied health professionals, support staff).
• Develop, implement and maintain clinical policies, procedures and protocols, ensuring they reflect best practice and regulatory requirements.
• Ensure compliance with all relevant healthcare regulations, accreditation standards and internal governance (clinical governance) frameworks.
• Manage and monitor budgets, expenditure, cost control and resource utilisation (clinical supplies, equipment, staffing) to deliver efficient, sustainable service delivery.
• Collaborate with senior leadership on strategic planning: service development, growth initiatives, business case proposals for new clinical services or expansions.
• Analyse clinical performance metrics, patient outcomes, satisfaction data, operational KPIs; identify improvement opportunities and lead change initiatives to raise quality and efficiency.
• Maintain strong patient focus: ensure excellent patient experience, handle patient complaints or incidents, work with risk and quality teams to embed continuous improvement.
• Liaise with external stakeholders: regulatory bodies, insurance or private payers (if applicable), vendors/suppliers of clinical services, third-party clinics or partners.
• Ensure proper management of clinical equipment, environment of care, safety, infection control and maintenance of documentation and records (EHR, patient files).
• Act as a clinical leadership role model, promoting a culture of integrity, accountability, ambition and high performance.
  Essential Qualifications & Experience
• Bachelor’s degree in Nursing, Health Science, Healthcare Management, or equivalent. (A postgraduate qualification or MSc/MHA is highly desirable.)
• Minimum of [e.g., 5-8] years’ experience in a clinical leadership/management role within a healthcare setting (private healthcare preferred).
• Proven track record managing clinical operations, staff teams, budgets, compliance and performance improvement.
• Strong understanding of healthcare regulatory frameworks, accreditation standards and quality governance in the private sector.
• Excellent financial literacy: budget management, cost control, operational metrics.
• Demonstrated leadership and people-management skills: hiring, coaching, performance management, team development.
• Excellent communication and interpersonal skills: ability to engage clinical staff, senior leadership, patients, external partners.
• Strong analytical skills: able to interpret data, identify trends, drive improvement.
• Comfortable in a fast-paced, results-oriented environment, with a focus on growth, quality and patient-centric outcomes.
  Desirable Attributes
• Experience working in private healthcare (clinic/hospital) environment.
• Change management experience: implementing new services, improving workflows.
• Knowledge of business development in healthcare: service line growth, marketing of clinical services, partnerships.
• Familiarity with electronic health record systems and IT workflows.
• Professional registration (e.g., Registered Nurse) or equivalent clinical background is an advantage.
• Passion for innovation, ambition to challenge the status quo, and drive continuous improvement.
  Competencies & Behaviours
• Leadership & Influence: inspires and motivates teams, sets high standards and holds to account.
• Operational Excellence: thinks strategically and ensures flawless execution of day-to-day operations.
• Patient & Customer Focus: always puts patient experience and outcome at the heart.
• Financial Acumen: makes decisions with business outcomes in mind.
• Integrity & Accountability: operates with transparency, ethical standards, reliability.
• Change & Improvement Mindset: seeks opportunities to enhance service, streamline processes, embrace innovation.
• Collaboration & Communication: builds strong relationships with clinical, operational and commercial stakeholders.
  Job Type: Full-time
  Pay: £50,000.00-£60,000.00 per year
  Work Location: In person