Surgical Manager

Regional Support Manager
Bolton/Halifax/Bradford areas
Harbour Healthcare
Are you ambitious? Do you want something else? Are you looking for new energy?
Due to the expansion of the business, Harbour Healthcare are recruiting for a Regional Support Manager to cover the North Central Region.
Who is Harbour Healthcare?
We are a family-run business with over 41 Care Homes across the UK and are growing year by year.
Inclusion is how we unleash the power of diversity. We strive to foster belonging and empowerment at work. Harbour Healthcare listens and engages with our diverse communities, and we value teamwork within our diverse workplace.
Having family traditions at heart, we don’t see ourselves as corporate; we believe results come through our nurtured people and the quality of care we provide.
We are Inclusive!
We are Caring!
We have Integrity!
We are looking for people who care regardless of qualifications or experience. We care more about you sharing and demonstrating our values, which are:

• Seeing the possibilities to make a positive difference.
• Valuing and celebrating individuality and diversity.
• Supporting rights, needs, choices, and dreams.
• Being responsible, sustainable, and innovative in our work.
  If you do share our values and care, we want you!
  Job Purpose:
• The Regional Support Manager will be expected to support any home within a region and be flexible in terms of travel.
• They will report to the Regional Manager.
• The Regional Support Manager will work closely with the Regional Manager and the Home’s management team to ensure action plans are completed in a timely manner, implement improvements, and enhance quality standards.
• The primary purpose is to support their region to achieve a “minimum” good CQC outcome in all homes, championing quality throughout their region.
• They will work closely with the Regional Manager and the Home’s management team to ensure the services are achieving their financial budgets.
• This is a “hands-on” role where they will be expected to practically support a home operationally, assisting as required.
• They will manage and/or support homes where there is a Manager’s absence due to a vacancy, leave, or sickness.
• The role includes supporting new Managers and those experiencing operational issues.
• In the absence of a Regional Manager, you will be expected to deputise for them.
  Principal Role & Accountabilities:
• Support in the delivery of the Service Improvement Plan, with key responsibilities for the delivery of elements as agreed with their line manager.
• Support on the implementation and continued management of new systems, including EMAR and electronic care planning.
• Lead, direct, supervise, and support employees working within the region.
• Manage the region efficiently and effectively within available resources.
• Support recruitment within a service in line with Harbour policy and procedure.
• Provide induction training and supervision to employees as required.
• Promote good communication within a service, championing Harbour Healthcare key elements, including Stand-up and Resident of the Day.
• Support the region and employees with HR issues and performance; ensure probationary periods are managed appropriately and manage informal and formal disciplinary matters.
• Ensure the emotional, spiritual, physical, medical, and material needs of residents are recognised, assessed, and met where possible, involving regular planned reviews and assessments in liaison with other professional workers.
• Involve residents in decision-making about activities, lifestyle, and matters in the home that may affect them.
• Support matters pertaining to the maintenance of the building and equipment.
• Implement systems of working that enable Health and Safety legislative requirements to be met (e.g., risk assessments, fire records, COSHH files).
• Ensure mandatory training requirements are met in the region and maintain clear, up-to-date individual training records for all employees.
  Harbour Healthcare have won many accolades and awards over the years, including carehome.co.uk Top 20 Awards, now for the 4th year running, as well as Disability Confident Committed.
  Please note that all our positions require an Enhanced DBS check in relation to Children and Adults.