Mental Health Community Support Worker

Job Summary
An exciting opportunity has arisen for a Community Support Worker to join our Neighbourhood Mental Health Team (NMHT). The NMHTs are at the forefront of providing accessible care, integrating both primary and secondary mental health services, in line with NHS long-term objectives. There are 5 Neighbourhood Teams in Herefordshire. The post advertised is to work within the South & West NMHT. Each NMHT is comprised of Mental Health Practitioners, Support Workers, Administrators, Clinical Psychologists and a Consultant Psychiatrist. Additionally, the teams are supported by Mind Link Workers and Vocational Employment Specialists from Landau, with the aim of providing a holistic, recovery-focused service. We work closely with our Primary Care Networks, demonstrating good relationships and communication with our respective GP partners. The teams are supportive, with regular MDT meetings, Individual/group supervisions and team away-days.

This is a full-time role.
Please note the Trust will not routinely provide sponsorship to work for this role. In addition to meet Home Office salary threshold you must have the significant experience to be offered top of the pay band AND work a minimum of 35.5 hours per week.

Main duties of the job

• To provide a range of patients with mental health support in the community, implementing plans of care, utilising personal autonomy and utilising the support of the Multi-disciplinary Team (MDT) when needed, to support individuals with their ongoing recovery.
• To work with a range of agencies within the NMHT and externally, to sign-post patients to appropriate sources of support or provide short, moderate or longer-term interventions to support their recovery, based on their clinical need.
• The post will require working with the team to support the running of the service, managing a caseload, attending meetings, and taking on additional responsibilities as and when required. The ability to be flexible and organised is essential. Experience of working with individuals on graded exposure work is preferable.
• To be able to travel throughout the county as required to provide patient care and multi-agency working. To also provide support to those in a caring role.

About Us
At Herefordshire and Worcestershire Health and Care NHS Trust, we are working together to deliver outstanding care. We run community hospitals and community health services across Worcestershire and provide mental health and learning disability services across both Herefordshire and Worcestershire.

Our people (all 4500+ of them) provide services for people of all ages, experiencing both physical and/or mental health conditions from over 100 sites.

We will support you to thrive; offer flexible working options for a great work-life balance, help you fulfil your ambitions, and empower you to make positive changes within your team or service. We value diversity and encourage applications from people of all backgrounds, cultures, and ethnicities.

What we offer:

• 27 days leave plus bank holidays, increasing up to 33 days with long service
• Generous NHS pension and enhanced pay when you work unsocial hours
• Flexible and agile working opportunities
• Great maternity, paternity, and adoption support
• Wide range of supportive staff networks
• Health and wellbeing opportunities

Details

• Date posted: 02 December 2025
• Pay scheme: Agenda for change
• Band: Band 3
• Salary: £24,937 to £26,598 a year
• Contract: Permanent
• Working pattern: Full-time
• Reference number: C9798-1868
• Job location: Knoll, Gloucester Road, Ross-on-wye, Herefordshire, HR9 5NA

Job responsibilities

• To provide supportive treatment of working aged adults with mental health problems, ranging from a primary to a secondary level of need
• To work with internal and external agencies
• To travel around Herefordshire providing support in a variety of clinical settings, as well as in patients own homes
• To manage a caseload under the supervision of more senior staff
• To attend meetings required by the service
• To complete statutory and mandatory training as required for the role, and keep this updated as required
• To work according to Trust values, policies and procedures
• To provide support to carers
• To undertake extra duties as required, depending on the needs of the service

Person Specification
Experience
Essential

• Previous relevant experience working with the client group
• One to one working
• Personal care tasks
  Desirable
• Working in collaboration with VCSE service
• Experience of delivering evidence based psychosocial interventions

Additional Criteria
Essential

• Will be required to complete breakaway / de-escalation training
• Able to meet the travel requirements of the post
• You understand that we will not routinely provide sponsorship to work for this role.

Qualifications
Essential

• Level 3 qualification (e.g., A-level, NVQ3) in Care or equivalent qualification or experience
• Level 2 qualification (e.g., GCSE, NVQ2) in Care or equivalent qualification or experience and will be expected to undertake the relevant level 3 qualification on appointment to post
• Will be expected to meet the Care Certificate standards within 12 weeks of commencing employment with the Trust
• I understand that I will be asked to provide original certificates to verify my qualifications at point of offer.
  Desirable
• Medication administration qualification.
• Additional qualifications regarding the care of others.

Knowledge
Essential

• Knowledge of the different types of mental health problem and presenting symptoms.
  Desirable
• Knowledge of Mental Health Act 1983 and Mental Capacity Act 2006 and other relevant legislation

Essential Skills & Abilities

• Ability to challenge poor behaviour
• Role modelling good behaviour
• A positive attitude and able to act on feedback
• Ability to praise and be supportive to others
• Ability to communicate clearly and effectively in English in both verbal and written formats
• Ability to follow a plan of care completed by a more senior clinician, and support the patient to achieve their recovery goals.
• Adaptable
• Ability to recognise own limits
• Ability to use own initiative
• Good team player

Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details
Employer name
Herefordshire and Worcestershire Health and Care NHS Trust
Address
Knoll
Gloucester Road
Ross-on-wye
Herefordshire
HR9 5NA