Client Care Administrator

Job Title: Client Care Administrator
Salary: £25,646.40 pro rata, per annum
Location: Edgewood Vets, Maldon
Job Type: Part-time, Permanent
Hours: Average 25.5 hours per week (Wednesday - Friday), plus 1 in 4 Saturdays and 1 in 12 Sundays (at our Purleigh practice).

We have an exciting opportunity for a permanent receptionist to join our busy team at Edgewood Veterinary Group in Maldon.

You must be a friendly, caring, hardworking, enthusiastic individual who can manage time efficiently. The ability to multi-task is essential, and you need to be able to remain calm under all circumstances. Computer skills are also essential to this role.

You must be a strong team player who is willing to provide excellent service to our clients and their pets. You will need great communication skills as a receptionist’s role is extremely important in the smooth running of the day-to-day tasks between clients and our clinical staff.

You will be public facing and must remain professional at all times.

Roles And Responsibilities
The duties will involve:

• Open of the reception area: Turning on lights and any necessary electricals, opening the doors, unlocking tills, cupboards, and dispensary. Having the area set up for the day.
• Close of reception area: Locking dispensary, tills or doors, ensuring any money is correctly stored and turning off lights and any electricals which need to be off when closed.
• Answering the telephone.
• Organising client appointments.
• Organising the smooth running of the appointment book, liaising with other team members and clients if things are delayed.
• Dealing with members of the public, our team, and any stakeholders to help them with enquiries or questions.
• Taking any client requests for repeat medication or food, accurately setting them up on the system and preparing them ready for client collection.
• Dispensary duties: Drawing up/measuring out medication. Pay attention to countersigning procedures.
• Taking payments and being responsible for ensuring the correct amount is requested, taken, and then added onto the system.
• End of day report and financial reconciliations as applicable.
• General housekeeping and care of the reception area, waiting room, client toilets, and consult rooms when needed.
• Stock monitoring: Noting down any short dated, expired, or low stock.
• Dealing with any items or letters to post: Using the franking machine, storing and then dispatching the franked mail correctly.
• Keeping on top of client reminders for routine and next day appointments.
• Any other duties reasonably requested.

Benefits

• 5 weeks holiday plus bank holidays and Birthday Leave
• Career progression opportunities
• Staff discount schemes
• Life Assurance
• Enhanced sickness pay
• Enhanced equal family leave
• Employer contribution pension scheme
• Wellness program including:
  • Employee assistance program
  • Eyecare voucher scheme
  • Free annual Flu jab
  • Cycle to work scheme
  • Recruitment referral reward scheme

About Us
Based in Essex, Edgewood has surgeries in Purleigh and Maldon, plus a new clinic in Althorne. This is a part of Essex where Linnaeus had no presence, enabling us to help more pets in a new part of the UK.

Edgewood is an RCVS-accredited small animal general practice, and its Purleigh and Maldon branches are also accredited as cat-friendly clinics. Having invested in its facilities and fantastic team, Edgewood offers a range of treatments and services including digital x-rays, endoscopy, ultrasound, an in-house laboratory, and an operating theatre. It has welcoming consult rooms and separate dog and cat wards.