Ward Administrator - Cancer Care D12

Job Overview
University Hospital Southampton NHS Foundation Trust is delighted to offer a fantastic opportunity to internal applicants. Please see below for detailed job description of the role.

Main Duties of the Job
Cancer Care at University Hospital Southampton (UHS) is looking for a Ward Administrator to join the D12 team. D12 is a 24 bedded medical oncology unit. This is a full-time, permanent position.
The role will require onsite working Monday to Friday, ideally during core hours 8am to 4pm (some flexibility).
D12 are looking for a friendly, patient-facing, and motivated individual who has excellent communication skills.

Working for Our Organisation
University Hospital Southampton is one of England's largest acute teaching Trusts, offering a wide range of learning and development opportunities to support your career aspirations.
Located on the south coast with an international airport and direct rail links to London, Southampton offers an ideal setting to live and work, with the New Forest, South Downs, and Jurassic Coast.
We believe that using technology wisely shows strong time management and commitment to innovation. However, personalizing your recruitment application to highlight your unique skills and experiences is crucial. Relying too heavily on generic, AI-generated content instead of drawing from your own strengths and accomplishments may lead to your application being rejected if multiple candidates present identical or similar information.
Due to the nature of this role and service, this role is on-site and the hours are as advertised.
Please talk to us at interview about the flexibility you need, and we will explore what’s possible for the role and service.
At UHS, we proudly champion individuality, recognizing that outstanding care is only possible with a diverse, inclusive team. We’re committed to creating an anti-racist, anti-discriminatory environment where everyone feels valued, safe, and empowered to make a meaningful impact in our communities. We welcome applicants of all backgrounds, identities, and experiences to join us in building a healthcare community where everyone can belong, thrive, and contribute.

What You’ll Do
Detailed job description and main responsibilities:

• Provide an excellent customer service to patients, relatives/carers, and to external agencies.
• Ensure a consistent and effective administrative service is maintained at all times.
• Build relationships with stakeholders internally and externally.

You Will - What We’re Looking For

• Have experience of working in a customer services environment.
• Have a friendly and approachable manner.
• Be polite, sympathetic, and diplomatic, and have a can-do attitude.
• Provide excellent customer service to patients, relatives/carers, and to external agencies, this will include communication that is face to face, over the telephone, and through written correspondence.
• Provide comprehensive administration services and have high standards of accuracy and attention to detail.
• Competent IT skills, including a working knowledge of Microsoft Office packages.
• The ability to work independently but also be a good team player.

Person Specification
Qualifications, Knowledge & Experience
Essential Criteria

• Literacy and numeracy skills, demonstrable to GCSE- grades 9, 8, 7, 6, 5, 4 or grades A*, A, B, C (or equivalent).
• Good keyboard skills and basic computer literacy skills.
• Experience in a busy working environment.
• Ability to work autonomously and as part of a team.
• An understanding of confidentiality issues.
• Friendly, approachable, and sympathetic manner.
• Clear written and verbal communication skills.

Desirable Criteria

• Previous hospital or health service experience.
• Experience of using eCaMIS.
• Office experience.
• Previous experience within a ‘customer care’ role.

Trust Values
Essential Criteria

• Patients First
• Always Improving
• Working Together