Account Associate - Medical

At Real Chemistry, making the world a healthier place isn’t just an aspiration—it’s our everyday reality. Our drive to transform healthcare is informed by our blend of deep scientific expertise, human-centred creativity, and AI-driven insights, fostering a unique environment where innovation thrives and our people are impact-obsessed. As a global agency, we provide a full suite of services across healthcare communications and marketing to our clients, including top players in the pharmaceutical and biotech industries.

Our culture is rooted in our people—we believe we are best together and are committed to excellence for both our clients and colleagues. Whether you're a seasoned professional or just starting your career, if you share our passion for healthcare and connection, we invite you to explore our opportunities.

Discover your purpose. Embrace innovation. Experience.

Job Summary
As an Account Associate, you are learning how our business works, and you are the ‘go-to’ person on your team for getting things done. You have a strong focus on day-to-day project management and are learning to understand and appreciate the core skills that will enable you to develop effective client relationships. You are efficient, reliable, and learning to work under pressure.

Responsibilities
Client delivery

• Be the ‘go-to’ person on your team for completing tasks, identifying tasks you can take on and proactively offering your support.
• Take ownership of meetings (internal and external) ensuring: relevant team members are available; they have everything they need to run it (status reports, agendas, etc.); the necessary logistics are in place (room bookings, etc.).
• Be responsible for driving and managing updates to the status report, ensuring it is regularly updated and internally reviewed prior to client calls and tracking the status of projects.
• Capture accurate minutes from meetings (internal and external), ensuring all internal actions are completed according to the timelines.
• Prepare timelines prior to the commencement of each project (prepared in consultation with relevant team members).
• Begin to build relationships with your clients, through regular contact (calls/emails).
• Manage external suppliers on client projects, ensuring they deliver to budget and timelines.
• Organise logistics for small to medium sized external meetings/events, ensuring that costs are aligned with the budget.
• Ensure professional contact with KOLs when undertaking key tasks (e.g. booking travel).
• Start to build your knowledge of your client’s strategy by staying on top of all emails and saving down files appropriately.
• Tailor your communication to your team members’ ways of working (i.e. Teams vs. emailing, identifying the most appropriate person to respond to questions).
• Actively participate in the briefing process when you’re being assigned work – arrange the meeting, do any pre-reading, interrogate the brief to confirm your understanding of the project, deadlines and budget.

Core skills

• Maintain an awareness of your time and deliverables, thinking ahead to plan and prioritise your work effectively, regularly updating your teams on progress and any challenges (share solutions with your team as soon as they arise).
• Gain proficiency on VVPM, uploading, tagging and managing items for approval.
• Focus on attention to detail and develop a full understanding of what ‘client ready’ means – reflect this in your work generally, and particularly for externally-facing outputs.
• Gain experience in referencing and proofing accurately.
• Develop written materials following a detailed brief, which may include story flows/drafts/amendments/referencing, and manage internal review timings.

Personal development

• Buddy new AA starters, sharing your insights and experiences to support their professional development.
• Ask questions in a structured way (i.e. accumulating questions and organising a meeting with the relevant person to discuss).
• Seek feedback and proactively feedback to improve individual and team performance.

Financial management

• Develop a clear understanding of the relevant RC financial processes (e.g. raising job codes, purchase orders, managing Salesforce opportunities, requesting time moves, etc.) and support your account teams as required.
• Begin to draft budgets, talking your account lead through your rationale.
• Complete your timesheets and expense claims accurately and on time.

Agency environment

• Immerse yourself in the medical communications and pharma industries, your clients’ companies and therapy areas: engage with every opportunity to establish an awareness of developments, innovations and trends. Look for opportunities to reflect these in your work and flag your ideas to your teams and wider team to raise your internal profile.
• Familiarise yourself with the ABPI Code of Practice and ensure that your work is always compliant.

Required Skills And Experience

• Highly organised with a mindfulness of deadlines, the ability to manage multiple tasks based on priorities and a strong attention to detail.
• Independent thinker confident in taking ownership of assets and material development, but a team player who enjoys collaboration.
• Performs tasks with a sense of urgency and has the confidence to communicate with managers when deadlines will not be met or when issues are foreseeable.
• Strong written and oral communication and presentations skills.
• Open minded and eager to learn – the more you put in, the more you get out!
• High energy, able to effectively operate in fast-paced, growing and evolving environment.

Real Chemistry is proud to be Great Place to Work® certified; check out what our people shared about our culture and workplace on our Great Places to Work Profile here.

We believe we can do our best when feeling our best, which is why we’ve put together a benefits program designed to give you the support you and your family need at every stage of life. Real Chemistry offers a comprehensive benefit program and perks, tailored to your region. Globally, this includes offices in our key markets with free snacks to keep you running all day long, generous holiday and paid time off, options for private medical, dental, and vision plans, and support in saving for the future. Other perks include mental wellness coaching and support and access to more than 13,000 online classes with LinkedIn Learning.

Working with Real HART: Since the pandemic, we have adapted to how our people told us they want to work. We have office locations in cities in the US, UK, and Europe with many employees and clients that serve as hubs where and when they need us. For employees who are within an hour of one of our offices, we expect attendance in the office two days per week, either at a Real Chemistry office or onsite with clients. We are also actively opening new office locations, so if one opens near you, our Real HART policy will apply. We are not looking for attendance for the sake of attendance but believe that the opportunity to coordinate in-office team meetings, 1:1 meetings with managers, taking advantage of on-site learning, and connecting with client partners is critical to delivering on our purpose of making healthcare what it should be. Outside of these offices, we have regions, where people work remotely but come together quarterly for collaboration, culture and learning opportunities. We call this our Real Hybrid and Regional Teams (Real HART) approach. Real Chemistry believes we are best together – and our workplace strategy fosters connection and collaboration in person – but also supports flexibility for our people.

Real Chemistry is an Equal Opportunity employer. We continually strive to build and sustain an inclusive and equitable work environment where our employees feel empowered to leverage all they bring from their personal lived experience and professional expertise, to make our team the best in the industry. We encourage motivated and qualified applicants to apply without regard to race, color, religion, sex (including pregnancy), sexual orientation, gender identity/expression, ethnic or national origin, age, physical or mental disability, genetic information, marital information, or any other characteristic protected by federal, state, or local employment discrimination laws where Real Chemistry operates. Should you require accommodations throughout the interview process please let your recruiter know.