Surgical Manager

Company Description
Do Tank is a consulting firm that blends visual thinking, human-centered design, business model innovation, and agility to drive innovation, strategy, and organizational change. We collaborate with diverse clients, including multinational companies, healthcare systems, and professional associations. Our expertise includes strategy consulting, high-impact events, and digital innovation hubs, all tailored to meet the unique needs of our clients. Through a human-centered approach, we empower organizations to innovate effectively and foster transformation. Join us in inspiring meaningful change and creating actionable results.

This Role:
The Project Manager is responsible for overseeing the day-to-day operations, team coordination, and delivery oversight. This role is pivotal in ensuring all deliverables, timelines, and KPIs are met across all workstreams. Work will be focused on healthcare clients, so experience with healthcare projects, particularly care transformation projects is preferable.
Importantly - this role will require international travel for ~20% of the time.
The Project Manager coordinates communication between the Do Tank and client teams, proactively spots potential challenges and drives issue resolution, tracks performance against KPIs, and maintains detailed project documentation. The project manager has strong experience managing complex, multi-stakeholder projects.

Responsibilities:
Program Oversight & Coordination

• Manages and monitors the overall work plan across all workstreams in alignment with scope, objectives, and milestones.
• Coordinates schedules, resource allocations, and deliverable timelines.

Stakeholder Management, Communication and Project Logistics

• Serves as the primary point of contact for client project leader and key stakeholders and coordinates within/across departments.
• Manages project logistics - meeting scheduling, on-site planning, travel documentation (if required).

Risk & Issue Management

• Identifies project risks early, propose mitigation strategies, and manage issues as they arise.
• Tracks and addresses any potential KPI failures or delivery risks in line with contractual terms.

Reporting & Documentation

• Ensures timely preparation of all reports, presentations, and updates.
• Prepares and submits Monthly Progress Reports, Performance Reports, Incident Reports, and KPI Reports and/or other reporting requirements.

Financial Management

• Monitors fiscal management to ensure profitable delivery.
• Coordinates with Do Tank finance to ensure timely invoicing and payment.

Key Attributes:

• Executive-level client handling expertise and well-honed communication skills
• Ability to manage multiple complex workstreams
• Proactive, responsive and outstanding attention to detail
• Skilled at being flexible, yet structured
• Skilled at use of industry-leading project management tools and methods
• Comfortable with ambiguity and willing to collaboratively problem solve
• Able to execute with minimal oversight