Full-Time Clinic Assistant (London)

Ultrasound Direct is a national innovative fast-moving company extending services into all aspects of private ultrasound with over 75 clinics across the UK. We carry out private pregnancy scans as well as men’s and women’s health scans and tests.

We are looking to recruit a Full-Time Clinic Assistant working 4 weekdays and 1 weekend day to be based in London, covering our North-West, West and Central London clinic. You will be joining a dynamic team with lots of energy and a positive 'can do' attitude.

You must have a positive enthusiastic attitude, be willing to learn and adapt, and be super flexible. Our team is growing, so you must be a people person with a great manner and the ability to get on with our team of Clinical Sonographers, Clinic Assistants, and Managers.

Responsibilities include:

General

• Work as part of Ultrasound Direct's non-clinical team, contributing to the business, supporting the values, aims and objectives of the company.
• Work as an ambassador for the company by representing the organisation positively to the public and business partners alike.
• Apply your best endeavours at all times to build service quality, reputation, influence and profitability of the organisation.
• Provide support to other team members on projects, where appropriate, promoting a culture of innovation, creativity and learning amongst colleagues.

Specific summarised

• General reception duties including greeting clients, handling phone calls and emails.
• Completing appropriate client paperwork accurately and efficiently.
• Processing payments via card machine and reconciling daily cashbook.
• Managing and administering online appointments diary.
• Working closely with a team of medical professionals to ensure a fantastic experience for clients.
• Upselling of client packages including extra options.
• Stock control.
• Promote existing and new Ultrasound Direct services.
• Demonstrate and apply a high level of customer service at all times.
• Clinic list / diary optimisation.
• General administrative duties.
• Contribution to social networking platforms.
• General housekeeping.

Qualities Required:

• Must be completely fluent in English, both verbal and written.
• Excellent communication and interpersonal skills.
• Professional, warm and friendly telephone manner.
• Maintain a helpful, confident and positive manner at all times.
• Must be honest, flexible, trustworthy, punctual and reliable.
• Good organisational and administrative skills and work well under pressure, especially during busy clinic times.
• Someone who is personable and enjoys engaging with the general public.
• Must be comfortable with selling and have excellent soft sales skills.
• Computer literate.
• Healthcare industry experience would be an advantage.

A fully qualified phlebotomist would be an advantage, although the right candidate must be willing to undertake the bloods training course within 6-12 months of joining the company to become competent in being able to draw blood from clients.

Flexible working pattern with opportunity to work additional shifts will be available.

If you feel that you are the ideal candidate, then please apply by sending a brief covering email along with your CV outlining why you would be suitable for the role.

Only successful applicants will be contacted.

1st interview will be via Zoom.

2nd interview will be in person.

Job Types: Full-time, Permanent

Pay: £27,500.00-£30,000.00 per year

Benefits:

• Company pension
• Employee discount

Application question(s):

• Will you be able to reliably commute in and around London for this job?
• Are you willing and happy to work one day every weekend?

Experience:

• Customer service: 1 year (preferred)

Language:

• English fluently (required)

Work authorisation:

• United Kingdom (required)

Work Location: In person