Medical Secretary

University Hospitals of North Midlands is currently unable to provide sponsorship for Band 2 and Band 3 roles. This is in accordance with UKVI guidelines and legislation, as these roles do not meet the skill nor salary threshold for sponsorship. If you hold a graduate visa, you are welcome to apply for this role; however, it is important to note that UHNM will be unable to offer sponsorship at the end of your graduate visa. You must also have at least six months until your graduate visa expires at the start of your employment for training and operational reasons.

The post holder will be based at a UHNM site and will have a Consultant(s) allocated to them.

The post holders are required to support the Team Leader Medical Secretary in the delivery of a comprehensive administrative service to a specialty team. This will involve management for communicating appointment and admission-related information to patients and carers and/or typing correspondence as appropriate.

This role is a medical secretary role and includes all office duties, such as:

• Typing letters
• Clinic alterations
• Answering telephone calls
• Using software packages such as Microsoft, Careflow, IPortal
• Performing other office-based duties

This is not an exhaustive list of roles and responsibilities.

Main Duties Of The Job Will Involve

• Responsibility for handling telephone and other communications with sensitivity and confidentiality.
• Ensuring systems are in place to deliver a high standard of communication to build and maintain good working relationships.
• Effective management of waiting lists, including compliance with the Patient Access Policy to ensure that waiting time standards are achieved, taking into account clinical priority.
• Being the first point of contact for queries relating to the Consultant(s). The post holder will prioritize to ensure the workload is dealt with in a timely manner.
• Liaising with the medical team and appointments department to arrange, cancel, or alter clinical commitments to contribute to the smooth running of the department.
• The post holder may be required to take minutes at department/team meetings.
• Providing information, advice, and guidance to patients, relatives, and carers relating to appointments and/or admissions.
• The post holder will be required to demonstrate new duties to new starters.
• Maintaining good working relationships and working as an effective team member.
• Processing, transmitting, and storing patient data using a computerized system, and filing paper data within the case record in a retrievable format.

University Hospitals of North Midlands NHS Trust is one of the largest and most modern in the country. Based across two sites, Royal Stoke in Stoke-on-Trent and County Hospital in Stafford, we are proud to serve around three million people and we're highly regarded for our facilities, teaching, and research. We are the specialist center for major trauma for the North Midlands and North Wales.

All of our employees make a valuable contribution regardless of role here at UHNM, and we are proud of our wide range of development packages aimed at ensuring that everyone has the opportunity to fulfill their true potential.

UHNM creates and encourages a culture of inclusion, providing equal opportunities for career development that are fair and transparent. We are committed to being a diverse and inclusive employer and foster a culture in which all staff feel valued and respected. In return, we ask all of our employees to make a commitment to the values, co-created by our staff, patients, and carers, that unite us as a Trust.

At University Hospitals of North Midlands NHS Trust, we know that investing in, supporting, and developing our staff has a direct impact on the quality of care that we deliver. Our employees are as important as our patients and the population that we serve.