Perioperative Care Lead administrator

Job Overview
Working within the perioperative care department, you will be supporting the surgical pre-assessment and the perioperative medicine team by coordinating patients through their pre-operative journey in the lead-up to surgery, liaising with multi-disciplinary teams in the process. The department is busy and will see approximately 10,000 patients a year with around 30,000 outpatient appointments. Our perioperative medicine team is renowned for our research and perioperative guidance.
UHS offers fantastic training and development, giving you the best possible opportunities to achieve the career you want. Development of our staff is central to the delivery of high-quality, safe, and effective care. We can offer opportunities to develop within a supportive environment, and our staff survey results reflect our commitment to facilitate your career progression.

Main Duties of the Job
You will:

• Support with the operational and administrative needs of the service, including booking and outgoing appointments, scanning, telephone calls, and also support with training new starters in the department.
• Prepare the MDT and liaise with multi-disciplinary teams to coordinate patient care.
• Line manage several perioperative care administrators and be responsible for their appraisals and sickness reviews.
• Be the first point of escalation to the administration staff and support with any complaints.

We are looking for an individual who is proactive, has an interest in leadership, and a background in administration. The ideal candidate will be proficient in Microsoft Office and be confident speaking to a number of stakeholders.
You will be supported to work flexibly with a combination of onsite and home working once fully trained. Our core working hours are Monday-Friday 8-4.

Working for Our Organisation
University Hospital Southampton is one of England's largest acute teaching Trusts, offering a wide range of learning and development opportunities to support your career aspirations.
Located on the south coast with an international airport and direct rail links to London, Southampton offers an ideal setting to live and work, with the New Forest, South Downs, and Jurassic Coast.

We believe that using technology wisely shows strong time management and commitment to innovation. However, personalizing your recruitment application to highlight your unique skills and experiences is crucial. Relying too heavily on generic, AI-generated content instead of drawing from your own strengths and accomplishments may lead to your application being rejected if multiple candidates present identical or similar information.
At UHS, we’re committed to providing a flexible working environment where possible. Whether you are balancing family, study, or your wellbeing with your career, we want to support you so you can help our patients.
At UHS, we proudly champion individuality, recognizing that outstanding care is only possible with a diverse, inclusive team. We’re committed to creating an anti-racist, anti-discriminatory environment where everyone feels valued, safe, and empowered to make a meaningful impact in our communities. We welcome applicants of all backgrounds, identities, and experiences to join us in building a healthcare community where everyone can belong, thrive, and contribute.

Detailed Job Description and Main Responsibilities
Attached you will find the person specification document which provides more detail about the essential and desirable skills and experience needed for this role. We highly recommend you review this document and use it when completing your application as these criteria are used by hiring managers as guidance during shortlisting.
For an overview of the main duties of the role, please see the ‘Job Description and Main Responsibilities’ section below. To understand the day-to-day responsibilities in more detail, please read the full job description document attached.

Person Specification
Trust Values
Essential criteria:

• Patients First
• Always Improving
• Working Together

Qualifications, Knowledge and Experience
Essential criteria:

• NVQ Level 4 or equivalent experience e.g. good knowledge across a range of administrative work procedures including non-routine elements
• Educated to GCSE (or equivalent) standard, with a pass in English and Maths
• Experience of administration in a customer-focused environment
• Supervisory or office management experience
• Experience of dealing with non-routine and complex problems, progress chasing, resource and staff allocation
• Ability to compose correspondence from fragmented instructions
• Experience in delivering training sessions

Desirable criteria:

• Previous experience of working in an acute hospital setting
• Competent in the use of ESR and Healthroster
• Supervisory or office management experience