Musculoskeletal Clinical Governance Lead - Remote

IPRS Health are an award-winning provider of physiotherapy, putting patients at the heart of everything we do, ensuring a smooth and successful journey to recovery. We work for a diverse range of clients, including the NHS, with our services having a huge impact on improving the lives of thousands of people every year.

We are looking for a Musculoskeletal Clinical Governance Lead to support our quality and Clinical Governance functions.

The responsible individual will lead on focused quality improvement tasks and collaborate with the MSK service to continuously improve the quality of clinical service, patient safety, patient experience, and satisfaction. Using data-driven insight and improvement methodology, you will be responsible for evaluating quality and presenting opportunities for quality improvement projects.

The Musculoskeletal Clinical Governance Lead will also promote a culture of learning, accountability, and patient-centeredness within both the Quality and Clinical Governance Team and our in-house Musculoskeletal service. Your success will ensure that we provide high-quality services delivering the best possible outcomes for our patients.

Responsibilities:
As Musculoskeletal Clinical Governance Lead, you will be responsible for the implementation and development of Clinical Governance and Quality Improvement/Management activities, including:

• Supporting strategy development and implementation within the area of responsibility by proposing policy and service changes to enhance clinical governance and quality.
• Leading the development and production of quality and safety reports.
• Providing detailed and specialized Clinical Governance and Quality Assurance/Management advice to healthcare professionals to positively influence service delivery.
• Representing the Quality and Clinical Governance Team, providing expert guidance and specialist knowledge based on theory and experience.
• Proactively analyzing and utilizing complex data to identify areas for continuous improvement and developing initiatives to support and drive the quality agenda.
• Exploring complex data to present various options for the advancement of Clinical Governance activities and designing data capture systems to measure and provide evidence of improvement.
• Leading on complaint and incident investigations, and complaint responses to support service excellence.
• Identifying, coordinating, and leading continual improvement projects throughout the organization with the aim to reduce risk, improve patient outcomes, and meet key internal and external stakeholder expectations.
• Aiding the Quality & Clinical Governance Director & Senior Compliance Manager with ISO9001 internal audits.
• Improving the visibility and understanding of Quality Improvement across the organization and encouraging colleague engagement.
• Utilizing and contributing to the Quality Assurance and Improvement Group, ensuring any recommendations or actions are communicated effectively to the wider business.
• Performing root cause analysis where issues arise, ensuring effective communication and collaboration with colleagues across the organization.
• Implementing any corrective actions as a result, where necessary.
• Analyzing dashboard and patient feedback data to identify trends/themes and working collaboratively with the MSK team to identify any actions required.
• Providing leadership on patient experience and involvement, ensuring patient feedback informs continuous improvement.
• Supporting the Audit function and Framework review.

Requirements:
Anyone and everyone is welcome to apply to work for IPRS Health. All our teams have a mix of backgrounds and experience but with one thing in common: the drive to help people recover. We are looking for our new Musculoskeletal Clinical Governance Lead to be a team player, have high standards, be assertive, and be motivated to contribute to helping thousands each year.

To be seriously considered for this role, please have the following:
Qualifications:

• Physiotherapist as a core profession
• MSK experience
• Clinical Governance and Quality Improvement experience and training

Experience and knowledge:

• Knowledge and experience of driving improvement in the quality of MSK services.
• Significant experience of working within musculoskeletal services.
• Experience of leading significant projects that have led to quantifiable improvements.
• Experience of undertaking complaint investigations, complaint response writing, and formulating action plans.
• Experience of Quality Improvement Methodology and Approaches in Physiotherapy.
• Well-developed decision-making and change management skills.
• Highly developed inter-personal, facilitation, and influencing skills.
• Experience in Quality Assurance/Management Systems, Risk Management, Clinical Effectiveness, or Standards Review and/or development.
• Experience in continual improvement, root cause analysis, corrective and preventive actions, and risk.
• Experience collating and analyzing data to identify trends.
• Able to present data for internal and external stakeholders.
• Evidence of implementing innovative solutions in partnership with colleagues, designed to improve services.
• Evidence of acting in ways that support equality and value diversity in accordance with legislation, policies, procedures, and good practice.
• Good understanding of Child Protection and Safeguarding Processes.

Personal Qualities:

• Adaptability
• Assertiveness
• Good interpersonal skills
• Initiative
• Reliability
• Sensitivity
• Reflective in approach
• Highly motivated

Other information:

• Salary: Competitive depending on experience - Typically equivalent to band 7/8 subject to experience
• Location: Remote within the UK
• Job type: Permanent
• Hours: Flexible with a flexible working pattern
• Expected start date: February 2026

This vacancy may close earlier than the advertised closing date if a suitable candidate is found sooner.

Colleagues are essential to IPRS Health, which is why we give so much in return for their hard work. In addition to a competitive salary, we offer a range of benefits, including:

• Flexible Working
• IPRS Health Clinical Development Training Program
• An annual CPD budget to fund for external courses
• Professional Development Opportunities
• Employee Assistance Programme including free confidential counselling
• High-street discounts
• 25 days’ annual leave plus 8 days’ bank holidays; increasing with completed years’ service & opportunity to purchase additional leave
• Moving Day Leave
• Membership of the Company pension scheme
• Recruit a Friend bonus scheme – up to £1,500
• Environmental Initiatives
• Westfield Health Cash Plan
• Free Eye Tests every 2 years
• Free annual Flu-Vaccination