Surgical Manager

Access & Performance Manager

The Access & Performance Manager will support the Directorate General Manager and Deputy Directorate General Manager in the delivery of the directorate’s elective access key performance indicators.

The post holder will assist the directorate in ensuring that systems are in place to achieve delivery of the directorate patient access targets and support the development, implementation, monitoring and revision of plans to support the delivery of the 18-week RTT & Cancer targets and implement actions as necessary to maintain delivery.

The post holder will be responsible for the implementation of process change that will actively promote and enhance the patient experience and pathway. Working closely with other senior staff within the directorate and division to effectively manage and take an active role in the continual development of the Outpatient Booking & Waiting List administrative service.

The post holder will ensure that the administration and co-ordination of the elective waiting lists in the directorate is carried out to the highest standards, in a consistent and timely manner by taking an active training and support service for staff across the directorate relating to all aspects of elective access.

The post holder will also work with the Service Management Teams, Clinical Director, Matrons, Finance and Human Resource Managers to support service developments and new ways of working. Opportunities may be available to support a service as the service manager.

Key Responsibilities:

• Raise awareness and work with key staff to transfer appropriate knowledge and training of elective care systems, processes and standards across the organisation.
• Communicate appropriately with all levels of staff within the Trust, individually and in groups, using a variety of media including written reports; presentational and verbal skills.
• Provide communication and support to clinical and administrative staff on all aspects of waiting list management.
• Use expert knowledge to evaluate systems and instigate process changes to support the Directorate.
• Work with Service Managers to offer ideas for potential solutions to capacity and demand challenges.
• Analyse information provided by the Trust Information Team daily regarding waiting list statistics and act upon it accordingly.
• Extract required information from various reporting platforms including Excel and EPM by filtering, pivoting and disseminate this information in a user-friendly format to Directorate staff.
• Create action plans as needed using specific information obtained from different sources.
• Identify opportunities to promote the work of the Directorate.
• Attend meetings on behalf of the Directorate and ensure that all relevant information arising from such meetings is accurately communicated.
• Develop and maintain effective communication mechanisms across the directorate and all divisions.
• Must at all times respect the confidentiality of all electronically stored information and written data, particularly where it relates to patients.

Oxford University Hospitals NHS Foundation Trust is one of the largest NHS teaching trusts in the country. It provides a wide range of general and specialist clinical services and is a base for medical education, training, and research. The Trust comprises four hospitals - the John Radcliffe Hospital, Churchill Hospital, and Nuffield Orthopaedic Centre in Headington and the Horton General Hospital in Banbury.

Our values, standards, and behaviours define the quality of clinical care we offer and the professional relationships we make with our patients, colleagues, and the wider community. We call this Delivering Compassionate Excellence, and its focus is on our values of compassion, respect, learning, delivery, improvement, and excellence. These values put patients at the heart of what we do and underpin the quality healthcare we would like for ourselves or a member of our family. In 2023, NHS England launched its first sexual safety charter, and our Trust proudly signed it. We pledge zero tolerance for inappropriate sexual behaviour and commit to the ten core principles.

Oxford University Hospitals promotes a safe, respectful hiring environment. If you want to make a difference with us, come and join our team. Together, we will uphold the highest standards of care and professionalism.