Surgical Manager

Practice Manager – leading law firm

The Opportunity
A leading law firm is seeking a dynamic Practice Manager to drive operational excellence within its largest practice group. This pivotal, newly created role will suit a strategic thinker with a proven track record in business operations or practice management, ideally within the legal sector.

Key Responsibilities

• Operational Leadership: Oversee the day-to-day running of the group, ensuring processes are efficient and aligned with best practice. Champion continuous improvement and workflow optimisation.
• Financial Management: Take ownership of budgeting, billing, forecasting, and reporting. Work closely with the finance team to monitor performance, control costs, and support revenue growth.
• People & Culture: Mentor and develop a high-performing team of legal professionals and support staff. Partner with HR to foster a collaborative, inclusive, and growth-oriented culture.
• Client Service: Work alongside partners and solicitors to understand client needs, ensuring consistently high levels of service and satisfaction.
• Business Development: Collaborate with the marketing team to deliver effective strategies that raise the profile of the group. Identify and support new business opportunities.
• Compliance & Risk: Ensure the group operates within all regulatory frameworks. Implement risk management strategies to safeguard the business.
• Technology & Innovation: Lead on the adoption of technology and innovative solutions, including AI, to enhance operational efficiency and client service.
• Reporting & Analysis: Provide regular, insightful reports to senior leadership on financial and operational performance, as well as client feedback.
• Strategic Contribution: Play an active role in shaping the strategic direction of the Group, ensuring operational activities support the firm’s wider objectives.

Candidate Profile

• Commercially astute, ideally with an MBA or equivalent qualification.
• At least five years’ experience in business operations or practice management within a professional services environment, including three years in a senior role.
• Experience in the real estate sector is advantageous.
• Demonstrable project management expertise and a track record of successful project delivery.
• Excellent interpersonal, presentation, and negotiation skills.
• Strong organisational skills and attention to detail.
• A collaborative approach and a passion for developing people and teams.

Equal Opportunities
As a responsible business, it is important that we represent the diversity of our people, our clients and our communities. We believe that the firms that thrive are those with the most diverse team; that's why we work so hard to source the best talent from the broadest pool possible. As an equal opportunities employer we strive to accommodate anyone who may have specific needs. If you require reasonable adjustments to be made during the selection process, please talk to a member of the recruitment team so that any required adjustments can be made in advance.