General Surgery Support Typist

Position: Band 3 Support Typist
Team: General Surgery
Type: Part-time
Location: Onsite Working

We are looking for a dedicated support typist to join our General Surgery Team. As part of a clerical team, you will provide a comprehensive, confidential secretarial and administrative support service to the Consultants, Medical staff, clinical team, and department on a day-to-day basis.

Key Responsibilities:

• Provide support during core hours of 8 am to 5 pm, with flexibility required based on the needs of the service.
• Supervise and oversee the workload allocation of the administrative team when necessary.
• Deliver comprehensive, efficient, and confidential secretarial and administrative support for the specialities in General Surgery, including assistance with typing demands.
• Work as part of the administration team and provide cross cover during staff absence as required.
• Ensure effective communication and support the achievement of our vision and values.

Our Excellence Values:

• Compassion
• Accountability
• Respect
• Integrity
• Courage

We aim to recruit the best talent to deliver our services across the University Hospitals of Northamptonshire. We value effective communication and promote our vacancies to all communities. The Hospital Group encourages applications from individuals identifying from all protected groups, especially those from BAME, Disabled, and LGBTQ+ backgrounds, as these groups are underrepresented in our hospitals.

We are committed to fostering an inclusive and collaborative environment, supporting colleagues from diverse backgrounds. Our active Networks promote and support all colleagues, ensuring a sense of belonging at Kettering and Northampton General Hospitals.

Core Duties Include:

• Provide a comprehensive supportive clinical secretarial service to Medical Secretaries and the Clinical Team.
• Process all correspondence for the Clinical Team, ensuring timely typing and dispatch of clinical letters, discharge summaries, medico-legal reports, and results, primarily from audio/digital dictation.
• Handle telephone enquiries from patients, relatives, and staff, directing and prioritizing queries as appropriate.
• Maintain confidentiality in all communications and secure handling of sensitive information.
• Collaborate with medical, professional, and allied medical staff internally and externally to ensure successful outcomes for all enquiries.
• Retrieve patient notes upon receipt of test/investigation results and alert Clinical Teams of any urgent or abnormal findings.
• Contribute to the development of the Directorate, maintaining cooperation and supporting the Trust's efficient functioning.
• Assist colleagues when needed and demonstrate supervisory duties to maintain high service standards.
• Coordinate Clinical Teams’ diaries for effective time management, attend meetings as required, and maximize the use of innovative IT systems.
• Provide general administrative services including filing, photocopying, and sorting daily post.