Virtual Ward Health Care Support Worker

Job Summary
This role is not eligible for visa sponsorship. If it is identified that you require sponsorship to undertake this role, your application may be withdrawn.
Come and join our Virtual Ward Team - Virtual Ward workforce. Do you want to help shape the future of patient care in a virtual ward environment?
We are looking for a number of roles to join one of our community-based Virtual Ward Teams and help shape the future of patient care in Staffordshire and Stoke-on-Trent's urgent care needs.
Main duties of the job
South Virtual Ward Healthcare Support Worker Band 3
We are looking for enthusiastic, innovative, and engaging individuals who have a passion for the delivery of high-quality patient care within the community. The candidates will need to prioritize their own workload without supervision, have an excellent patient-focused approach, and be able to use their initiative as well as work as part of a multidisciplinary team.
Our General Acute Medicine and Frailty Virtual Ward is a new and innovative service that has an agreed admission criteria and works in partnership with supporting care services to deliver acute care in the patient's own home.
The aim of a virtual ward is to reduce the length of acute hospital stay and/or avoid hospital admission; this leads to quicker recovery and reduces disruption to patients and their carers' lives. This means we can proactively manage people living with frailty at home, and for those who have a sub-acute episode, we can improve a patient's experience and outcomes.
About Us
By joining Team MPFT, you will be helping your communities, and in return for this, we will support you by:

• Supporting your career development and progression
• Excellent NHS Pension scheme
• Generous maternity, paternity, and adoption leave
• Options for flexible working
• Up to 27 days annual leave (increasing with service up to 33 days) and the opportunity to purchase additional leave
• Extensive Health and Wellbeing support and resources
• Lease car if you complete more than 500 business miles per annum, fully insured and maintained (including tyres), mileage paid at lease car rate
• Salary sacrifice car - fully insured and maintained (including tyres), your gross pay is reduced by the cost of the vehicle before tax, NI, and pension deductions are calculated, mileage paid at business rates
• Salary sacrifice bikes up to £2k
• Free car parking at all trust sites
• Free flu vaccinations every year
• Citizens Advice support linked with a Hardship Fund for one-off additional support up to £250 (if the criteria is met)
  And more. We are proud to be a diverse and inclusive organization and there is a choice of staff networks that help you meet like-minded people.
  Details
• Date posted: 12 November 2025
• Pay scheme: Agenda for change
• Band: Band 3
• Salary: £22,816 to £24,336 a year per annum
• Contract: Permanent
• Working pattern: Full-time
• Reference number: 301-ME-25-7599558
• Job locations: Lichfield, Burntwood, Tamworth, and Burton
  Job Description
  Job responsibilities
  As part of the Virtual Ward Team, the post holder will be responsible for undertaking a range of delegated clinical care duties in the community with patients that have been admitted onto a virtual ward bed.
  This involves:
• Recording patient observations and any changes to patient clinical conditions
• Supporting the remote monitoring of patients using agreed digital technology
• Carrying out limited clinical care duties
• Acting as the patient educator around accessing services in the community
• Sitting with patients that need 24/7 observations
• Exchanging factual information with patients using persuasion, tact, and empathy to ensure that they understand what is happening, who is involved with their care, and next steps
• Supporting the patient if they have physical impairment, mental health condition, or learning difficulties
• Providing clinical observations under the instruction of the registered nursing staff that are covering the shift
• Assessing the condition and comfort of the patient and making a judgment on the appropriate action to take to ensure patient-centered care
• Planning own work activities that are based on the priorities of the shift
• Conducting instructed tests that require hand-eye coordination and the use of equipment, such as blood glucose monitoring, blood pressure, and temperature
• Ensuring that any equipment that is used in the home environment is safe and properly used so that it doesn’t cause distress or discomfort for the patient
• Supporting and demonstrating own duties to new starters and providing support to students or junior staff
• Contributing to updating patient records on the relevant IT systems
• Liaising with other professionals and agencies that can support the patient whilst on the virtual ward and as part of their discharge planning
• Occasionally participating in audits, surveys, research, and development opportunities
• Acting on own initiative when delivering patient care
• Having access to a vehicle to visit the patient in their own home environment to support with clinical observations, digital assessments, and patient care
• Conducting remote monitoring of patient vital signs using a dashboard and notifying any registered nursing staff if the patient is outside their baseline
• Undertaking clinical supervision and an appraisal as directed by the service policy
• Participating in induction programmes for new staff and training programmes for students
  Person Specification
  Essential
• Experience in undertaking a range of delegated clinical care duties e.g. blood pressure, blood glucose
• Vocational Qualification Level 3 or working towards or equivalent level of experience
• Completed relevant short courses that would support the role including patient and clinical care duties
  Desirable
• Knowledge of care and related procedures
• Experience of conducting clinical observations
  Role requirements
• Good standard of general education including GCSE English (or equivalent qualification)
• Vocational Qualification Level 3 or working towards or equivalent level of experience
• Completed relevant short courses that would support the role including patient and clinical care duties
  Desirable
• Knowledge of care and related procedures
• Experience of conducting clinical observations
• Experience in following relevant health and care legislation
• Experience of working within an acute hospital or a health care environment
• Experience of working with minimal supervision and using own initiative
• Demonstrating the ability to prioritize and plan workload in order to meet deadlines
  Disclosure and Barring Service Check
  This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
  Employer details
  Employer name: Midlands Partnership NHS Foundation Trust
  Address: Lichfield, Burntwood, Tamworth, and Burton
  Merlin House
  Lichfield, Burntwood, Tamworth, and Burton
  B78 3HF