Health Care Support Worker - Longleat Ward

Job Introduction
As a Health Care Support Worker, you’ll be part of our valued Longleat Ward Team. You will feel valued as a Health Care Support Worker within HCRG Care Group, receiving access to exclusive rewards and benefits including:

• £24,486 (pro rata to hours worked) with access to our group pension
• Professional Growth: Join our Strive for Better networks, connecting with NHS professionals nationwide to share insights and develop leading care practices.
• Exclusive Rewards: Access discounts and premium offers at national supermarkets, well-known retailers, and indulgent treats like Virgin Experience Days through our Reward Gateway.
• Wellbeing Support: Benefit from our 24/7 free wellbeing service, offering access to counselors, career coaching, legal advice, and more.
• Flexible Pay Options: Use Wagestream to track your earnings and access your wages as you need them, without worrying about high-interest loans or overdrafts.
• Learning & Development: Advance your career with support from our Learning and Development team, who collaborate with universities and Health Education England. Access e-learning, career pathways, and funding opportunities to help you grow.
• Recognition & Involvement: Celebrate achievements with local and national awards, contribute ideas to improve services, and stay informed through regular updates from our leadership team.

Job Responsibilities
The Healthcare Support Worker is an essential member of the multi-disciplinary team providing a high standard of care for patients as well as support and comfort to family members, friends, and carers. You will be expected to provide a high level of Essential Care to meet the needs of patients in the Ward. This will include:

• Helping to maintain personal hygiene, continence, mobility, nutrition, and hydration.
• Supporting recovery and promoting rehabilitation, encouraging patients to regain and maintain as much independence as possible.
• Developing additional skills, including the monitoring and recording of Patient Observations, ECGs, and Phlebotomy.

We will support successful candidates to complete the Care Certificate whilst working with us to embed their practice and learning and support ongoing development.
The teams on the wards include Nurses, Physiotherapists, Occupational Therapists, Health Care Assistants, Rehabilitation Support Workers, Advanced Clinical Practitioners, and Doctors. We are open to conversations around flexible working patterns.

Main Responsibilities

• Implement treatment by following care plan.
• Keep the patient at the center of his or her care, ensuring patient and carer participation in decision-making.
• Undertake the daily care and support of delegated patients.
• Deliver treatment/care within a community setting as specified in a written care plan, under the guidance of a registered practitioner.
• Avoid hospital admission and reduce inpatient length of stay to ensure that patients receive the appropriate care in the most appropriate setting.
• Responsibility for the day-to-day care of patients including monitoring.
• Support the taking of medication under the authorization of the qualified practitioner.
• Have a good knowledge of infection control to reduce the risk of health care acquired infections.
• Enable patients to reach their optimum level of independence.
• Support terminally ill patients and their carers/relatives.
• Communicate with individuals about routine and daily activities, overcoming difficulties (e.g. hearing/language).
• Document the needs and wishes of the individual.
• Work within a multi-professional team and undertake specific tasks as delegated.
• Assist registered and junior staff, referring to registered staff when necessary.
• Practice the principles and philosophy of individualized patient care in accordance with policy, procedures, and regulatory body’s guidelines.
• Obtain consent for any treatment undertaken.

The Ideal Candidate

• Good general education.
• NVQ Level 3 in health care – or willingness to achieve.
• Experience of working under distanced supervision.
• Experience of supporting other workers.
• Ability to work as a team member and deliver patient-focused care.
• Ability to recognize own limitations.
• Typing/data inputting skills.
• Physical skills to manually handle patients and use appropriate lifting aids.
• Undertake specific nursing/therapy skills.
• Current full driving license and use of a car during working hours.
• Willing to work in other areas of HCRG Care Group as and when required.
• Driven to achieve, self-motivated, and possess good time management skills.
• Food Hygiene certificate or willingness to undertake.

About The Company
We change lives by transforming health and care. Established in 2006, we are one of the UK's leading independent providers of community health and care services, working with health and care commissioners and communities to transform services with a focus on experience, efficiency, and improved outcomes. We deliver and transform adult and children community health services, primary care services including urgent care, sexual health, dermatology, and MSK services as well as adult social care and wellbeing services. Across England, we support communities of many millions and directly help more than half a million people each year - guided by our simple values: we care, we think, we do.
We're committed to equal opportunities and welcome applications from a broad, diverse range of people who want to join our team. We’re a Disability Confident Committed company, so we work to provide facilities, work environment adjustments, and technical solutions to be as inclusive of everyone.
While it doesn’t happen often, sometimes a role is very popular, and we’ll need to close it earlier than the date we’ve shown here. If you’re keen to join our team, we’d love to hear from you so please apply as soon as you can.
As you’d expect, safeguarding and protecting the children, young people, and vulnerable adults that we work with is of the utmost importance, so we have policies and procedures in place to promote safeguarding and safer working practices. Everyone who joins the team is subject to a safer recruitment process, including the disclosure of criminal records and vetting checks.
Finally, we need to let you know that the company you’ll work for is part of HCRG Care Group Holdings Limited and by applying for this job we’ll need to process and hold information about you. If you would like to know a little more about how we use your information, please see our website's privacy policy.