Surgical Manager

We're Civica and we make software that helps deliver critical services for citizens all around the world. From local to state government, to education, to health and care, over 5,000 public bodies across the globe use our software to help provide critical services to over 100 million citizens. Our aspiration is to be a GovTech champion everywhere we work around the globe, supporting the needs of citizens and those that serve them every day. Building on 21 years of continuous growth and success, we're at a pivotal point on our journey to realise that aspiration.

Why you will love this opportunity as an Implementation Consultant at Civica As a Project Manager within our Occupational Health product area, you'll play a vital role in delivering end-to-end software and hardware implementation projects for customers across the public and private sectors.

You'll be the driving force behind projects, managing timelines, budgets, communications, and customer engagement from kick-off to successful go-live. With our typical implementation cycle lasting around six months, you'll enjoy a fast-paced, dynamic role where strong soft skills and stakeholder management are just as important as technical understanding.

This is a fantastic opportunity if you thrive on ownership, enjoy solving problems, and want to deliver projects that genuinely make a difference. You don't need an Occupational Health background—just the confidence and capability to run with a programme and lead customers through change.

Requirements

• Experience managing software implementation projects (SaaS experience highly beneficial)
• Ability to communicate clearly, run meetings confidently, and build rapport with customers and stakeholders at all levels
• Strong organisational skills with the ability to keep multiple workstreams on track in a fast-paced environment
• Capable of producing accurate forecasts, status reports, and project documentation
• Flexible, adaptable, and comfortable taking ownership of a varied workload
• Background in software or hardware implementations is desirable but not mandatory

Key Responsibilities

• Own and manage end-to-end Occupational Health implementation projects across cloud (SaaS) and associated hardware solutions; using MS Projects to meet and maintain customer expectations
• Lead project planning, budgeting, forecasting, reporting, and customer communications
• Run project meetings, present effectively to stakeholders, and ensure clear, confident communication throughout delivery
• Collaborate with internal product, technical, and development teams to ensure successful configuration and deployment
• Identify and manage project risks, issues, and dependencies, adapting plans as needed to maintain momentum
• Build trusted relationships with customers across public and private sectors, supporting them through change
• Ensure projects stay on track and deliver to agreed scope, quality, and timelines—typically within a 6-month turnaround
• Contribute to continuous improvement by sharing insights, lessons learned, and best practice across the team

Preferred Skills

• Familiarity with cloud implementation environments (SaaS)
• Experience working across both public and private sector customers
• Strong soft skills—communication, influence, problem-solving—are highly valued
• Ability to manage tight timelines while maintaining excellent customer experience

We Want You to Bring Your Whole Self to Work There is no such thing as the perfect candidate, so if you think you have what it takes but don't necessarily meet every single point on the list above, please still get in touch. We'd love to have a chat and see if you could be a great fit.

Why You'll Love Working with Us As a company, we're passionate about what we do and the citizens we serve. If you, too, want to champion the use of technology in public services to improve outcomes for citizens and public sector organizations, then Civica is the right place for you. We will help you unlock the best version of yourself, achieve career growth, and make a real difference to people and communities.

We know that when our people are happy, they work better and have greater job satisfaction. Here's what you can expect:

Benefits

Time Off & Work-Life Balance

• ✔ 25 Days Annual Leave + bank holidays - plus the option to buy up to 10 extra days!
• ✔ Days of Difference - Up to 3 extra days off for volunteering.

Financial Well-being & Security

• ✔ Pension Contributions - 5% employer match to support your future.
• ✔ Income Protection - Up to 75% salary cover for long-term illness.
• ✔ Life Assurance - 4x salary tax-free lump sum.
• ✔ Critical Illness Cover - £25,000 lump sum (extendable to dependents).

Health & Perks

• ✔ Private Medical Insurance - Fast access to private healthcare.
• ✔ Health Cash Plan - Claim back physio, therapies & more.
• ✔ Dental Insurance - Cover for routine & emergency care.
• ✔ Electric Vehicle (EV) Scheme - A wide range of electric & hybrid vehicles.
• ✔ Affinity Groups - Join employee-led communities.
• ✔ Bounty Bonus - Refer a friend & get rewarded.

At Civica, we are committed to building an inclusive and diverse workplace where everyone feels valued and supported. We believe that a variety of perspectives drives innovation and excellence, and we welcome applicants from all backgrounds, cultures, and experiences.

We are an equal opportunity employer. We do not discriminate based on race, ethnicity, religion, gender, sexual orientation, disability, age, or any other legally protected characteristic. Our recruitment process is designed to ensure fairness and transparency, so every candidate has an equal chance to contribute to our mission.

If you need any adjustments or accommodations to participate in our recruitment process, please let us know. We are here to support you.