Patient Care Manager (f/m/x) (Customer Service)
We are looking for new colleagues who share our dream: Make healthcare more accessible for everyone in the world!
Qunomedical has partnered with hand-picked, high-quality doctors around the world. On our website, patients can find and compare doctors for their desired treatment, get in touch with us, and book their treatment right away. This service is free of charge for the patient. We help patients find the right doctors in the right hospital and make an appointment. Afterwards, we are a reliable partner before, during, and after the treatment.
Located in Berlin, Germany, we are a team of 30 international, entrepreneurial, mission-driven, and super friendly colleagues. Our company language is English. Now, we are looking for Patient Care Managers (f/m/x), based in Berlin or remote from Germany:
About the role:
- Our value is: Patients first! You are the driver and enabler of this value, ensuring patients will always be heard and happy.
- You are the backbone and support of our Sales Team, responsible for all touch points with our patients, ensuring that each of them gets first-class guidance and support.
- You accompany our patients once they have booked their desired treatment with us, no sales!
- You support and liaise with our patients and clinic partners, answering their questions and building a trustworthy relationship through your empathy and natural charisma.
- You love Customer Service and enjoy helping and guiding customers from their initial booking to all post-treatment related questions.
- You'll work closely with colleagues from other teams to translate business needs and product requirements into new solutions for customers.
About You:
- Ideally, you have 1-2 years of experience in Customer Service.
- Medical knowledge is a plus but not a must; you will receive medical training and a lot of help from your experienced teammates.
- You have a passion for helping others and strive to make a difference.
- Your excellent communication and relationship-building skills come along with organizational talent.
- You do not lose your cool even in stressful situations.
- You are fluent in English (additional German would be a huge plus!).
- You are known for your positive and teamwork-oriented mindset.
- We know that box-ticking is dull and that nobody fits all the boxes. Even if not all of this applies to you, we'd love to hear from you!
What's in it for you:
- Keep yourself healthy with our Urban Sports Membership.
- Grow your company pension plan with a 20% employer's contribution.
- You can truly make an impact by driving international growth with your own ideas and creativity in an industry that affects all of us – healthcare.
- Benefit from a well-planned career growth path.
- Become a crucial part of our passionate and highly motivated international team.
- Enjoy an entrepreneurial spirit with fast decision-making and outcomes.
- No politics, no bullshit: We live up to our values; not everything is perfect, but we are working on it!
- You'll receive a nice Employee Stock Option package.
- In the end, the best part of the job and most rewarding is the contact with our patients.
Improve the life of our patients and become a part of our success story!
Qunomedical is an equal opportunity employer committed to a diverse workforce. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, citizenship, or disability status.
